KAMILIA EL OUSOUANI
Bethesda,MD
Summary
Results-oriented Business Technology graduate with extensive experience in retail management, sales, and operations. Skilled in team leadership, efficiency improvement, and inventory control, delivering superior customer experiences. Expertise in employee training, problem-solving, data analytics, and project management, aiming to drive growth in a business or technology-focused role.
Overview
9
9
years of professional experience
Work History
Operations Manager & Sales
Bluemercury
Bethesda, MD
09.2025 - Current
- Developed and implemented process improvements to enhance operational effectiveness.
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated cross-departmental communication to align project goals and timelines.
- Oversaw inventory management and ensured proper stock levels were maintained.
- Trained and mentored team members on operational procedures and best practices.
- Facilitated problem-solving sessions to address operational challenges and obstacles.
Marketing Intern ( Team lead )
Noecee Global
Fairfax, VA
06.2025 - 09.2025
- Supported marketing strategy implementation, contributing to customer acquisition, engagement, and retention efforts.
- Brainstormed creative ideas to improve branding and company messages.
- Attended staff conferences to present management with insights and proposals on promotion, distribution, design, and pricing of company products and services.
- Collaborated daily with team to understand workflow and responsibilities, enhancing knowledge of day-to-day processes.
Store Manager
Neuhaus
Bethesda, MD
09.2024 - 06.2025
- Interviewed and hired employees to align with team needs and enhance store performance.
- Led and motivated team members to enhance store productivity and efficiency.
- Solved problems and resolved conflicts for team members and customers.
- Developed weekly work schedules to optimize staffing and manage labor costs.
- Tracked store inventory and ordered new products to prevent shortages.
Shift Supervisor
Starbucks - UMBC
Baltimore, MD
01.2022 - 12.2022
- Managed team of employees, ensuring smooth and efficient shift operations.
- Coached team members during shifts, fostering accountability and enhancing overall performance.
- Trained new employees on job duties, safety protocols, and company culture to promote a cohesive work environment.
- Complied with company standards and policies, setting an example for team members.
- Prepared end-of-shift reports for management review and approval.
Cashier & Barista
Starbucks
georgetown, DC
02.2018 - 08.2021
- Operated cash register, processing payments, returns, and exchanges with accuracy to ensure customer satisfaction.
- Developed strong customer service skills by providing efficient and accurate service.
- Cultivated positive working relationships with co-workers, fostering a collaborative team environment.
- Enforced store safety and cleanliness standards to maintain a safe shopping environment.
Education
High School Diploma -
Bethesda Chevy Chase HS
Bethesda06-2021
Bachelor Degree - Business Technology Candidate
University of Maryland-Baltimore
Baltimore, MD, USSkills
- Operational efficiency
- Project management
- Inventory management
- Process optimization
- Workflow optimization
- Data analytics
- Data analysis
- Microsoft Excel
- Business development
- Market analysis
- Customer service
- Team performance enhancement
- Team building
- Leadership coaching
- Relationship management
- Problem-solving
- Problem solving
LANGUAGES
Arabic Fluent, French Fluent, Spanish Fluent, Moroccan Arabic Fluent
Timeline
Operations Manager & Sales
Bluemercury
09.2025 - Current
Marketing Intern ( Team lead )
Noecee Global
06.2025 - 09.2025
Store Manager
Neuhaus
09.2024 - 06.2025
Shift Supervisor
Starbucks - UMBC
01.2022 - 12.2022
Cashier & Barista
Starbucks
02.2018 - 08.2021
High School Diploma -
Bethesda Chevy Chase HS
Bachelor Degree - Business Technology Candidate
University of Maryland-Baltimore