Kamill Garcia
Einstein Bagels
Glendale,AZ
1
Language
1
Certification
6
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training towards software troubleshooting and improving performance in software repairs.
Work History
Supervisor
2 Years 10 Months- Coordinated scheduling and assignments to optimize labor resources during peak hours.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty.
- Monitored equipment functionality, facilitating timely maintenance for operational readiness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Front Desk Receptionist
1 Year 8 Months- Managed scheduling and coordination of front desk team to optimize workflow efficiency.
- Reassuring front desk software updates, improving data accuracy and response times.
- Monitored daily operations to maintain compliance with company policies and standards.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding class schedules, information on semester changes and guest engagement.
Front Desk Receptionist
7 Months- Provided information on college programs, services, and events to prospective students.
- Assisted in coordinating special events, contributing to community engagement initiatives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
IT Software Support Technician
5 Months- Oversaw system upgrades and migrations, improving performance and minimizing downtime across departments.
- Provided technical support and training to end-users for optimal software utilization.
- Resolved customer inquiries through extensive product knowledge and troubleshooting techniques.
- Conducted regular follow-ups with clients to ensure satisfaction and gather feedback.
- Led team meetings to discuss challenges, share solutions, and promote best practices in support services.
- Assisted clients in navigating complex software features, ensuring optimal utilization of available tools.
Education
Associate of Science
High School Diploma
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Software window
Microsoft and Apple experience
Multitasking Abilities
Time management
Computer skills
Certification
Servsafe management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Einstein Bagels
11.2023 - CurrentRead More
Front Desk Receptionist
Grand Canyon University
08.2021 - 04.2023Read More
Front Desk Receptionist
Phoenix Community College
03.2021 - 10.2021Read More
IT Software Support Technician
HULU
03.2020 - 08.2020Read More
Maricopa Community Colleges, Phoenix College
Associate of Science
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Washington High School
High School Diploma
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