Dedicated professional with expertise in customer service and project scheduling. Known for strong attention to detail and adaptability, consistently ensuring client satisfaction and effective communication in fast-paced environments.
Work History
Host
2 Months
Flanigan's Seafood Bar and Grill | 05.2026 - 07.2026
Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Managed reservation systems to optimize seating arrangements during peak hours.
Assisted servers by communicating wait times and special requests effectively.
Maintained cleanliness and organization of the host station and dining area.
Project Scheduler
2 Years 5 Months
Van Kirk & Sons Pools and Spas | 01.2023 - 06.2025
Developed and maintained project schedules using Microsoft Project to ensure timely completion of pool installations.
Coordinated with subcontractors to align project timelines and resources effectively.
Monitored project progress, adjusting schedules as necessary to meet client expectations.
Facilitated communication between project teams and clients, ensuring alignment on goals and deliverables.
Trained new team members on scheduling software and best practices for effective project management.
Elevated client satisfaction levels with accurate, transparent communication regarding schedule adjustments and their impact on project delivery dates.
Maintained flexibility in responding to unexpected challenges or changes in priorities, swiftly adapting schedules as necessary without compromising overall project objectives.
Reported on project scheduling activities and provided support to purchasing and logistic teams.
Education
High School Diploma
Carlota De Andrade | Minas Gerais, Brazil | 12-2021