Kamira Emery
Summary
Bubbly Bottle Service Waitress well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 8 years of experience serving food items and alcoholic beverages to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands getting customers the exact order they asked for and tending to multiple customers at one time.
Overview
7
7
years of professional experience
Work History
Bottle Service Waitress
The Vets Night Club
Flint, MI
06.2018 - 08.2020
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and facilitated customer payments using POS system.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
Bottle Service Waitress
Chips Sports Bar
Flint, MI
04.2013 - 10.2017
- Prepared and maintained prep station by refilling garnishes
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer, bottle brands and used persuasive selling techniques to maximize sales.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Increased sales significantly by upselling higher-end products to customers
- Making a good relationship with customers so they will receive the overall experience and will always want to come back because good customer service is very important
- Bringing out bottles to customers and when our regulars come in already have their drink orders ready.
Education
High School Diploma -
Hope Academy
Hamilton Street Flint, MI 4850406.2010
Skills
- Team Player
- Menu Memorization and Presentation
- Food Allergies
- Customer Service and Rapport
- Sales Transactions
- Age Verification
- Billing and Payment Processing
- Warm and Friendly
- Able to Lift 30 Pounds
- Covid Symptom Screening
Singing/dancing/people pleaser
I am a musician I love dancing and i get along with others well and i also love learning new things i am a hands on learner.
Timeline
Bottle Service Waitress
The Vets Night Club
06.2018 - 08.2020
Bottle Service Waitress
Chips Sports Bar
04.2013 - 10.2017
High School Diploma -
Hope Academy
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