Kamisha Lamb

• Conduct outbound calls to tell patients about Monogram Health services and ask them to opt into our

program.

• Schedule in home care management visits , Dialysis center tours , and group support sessions.

• Contact physician’s office and providers by phone , fax , and email to arrange patients appointments

or coordinate the sharing of clinical information.

• Print , package, and mail patients post cards , Flyers , educational material to our patients.

• Field inbox calls and answer patients questions.

• Implemented targeted outreach campaigns that increased qualified merchant responses by measurable results.

• Developed tracking processes to monitor outreach performance and reduce follow-up time by measurable results.

• Collaborated with cross-

functional teams to resolve merchant issues and improve onboarding completion by measurable

results.

• Streamlined outreach messaging using data-driven templates to boost positive reply rates by measurable results.

• Analysed merchant feedback trends to refine outreach strategies, supporting higher engagement and more effective

onboarding

• Resolved customer issues promptly, achieving high satisfaction scores and fostering repeat business.
• Managed high volume of inquiries, reducing response time and enhancing service efficiency.
• Provided detailed product information, boosting customer knowledge and brand trust.
• Streamlined customer inquiry process, reducing response time and boosting satisfaction rates. Implemented feedback system for continuous service improvement.

• Administered employee benefits programs, ensuring compliance and accuracy, enhancing satisfaction.
• Resolved complex benefits issues, reducing complaints and improving resolution time.
• Collaborated with HR to streamline benefits processes, achieving measurable efficiency gains.
• Managed complex benefits cases, analyzing data to improve service delivery and client satisfaction.