Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamiyah Matthews

Florissant,MO

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
STLOUIS, MO
10.2024 - 10.2024
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Checked tires for proper inflation before leaving on each route.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized street maps to plan and determine most efficient routes.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Transported and safely delivered items to prevent damage or loss.
  • Kept accurate logs of all deliveries and trips.

Customer Service Representative

Centene
St Louis, MO
06.2023 - 08.2023
  • Processed orders, forms, applications, and requests.
  • Analyzed data related to customer service operations such as average handling time per call.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Sending Faxes
  • Claims

PATIENT CARE ADVOCATE

Express Scripts
St Louis, MO
07.2017 - 10.2021
  • Collaborated with insurance companies to ensure coverage of necessary treatments or medications.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Assist members who are requesting information regarding prescriptions benefit plan
  • Assist members with ordering medications
  • Transfer retail to mail prescriptions
  • handle outbound calls
  • handle inbound calls

Education

High School Diploma -

VASHON HIGH SCHOOL
St Louis, MO
05-2005

Skills

  • Communication skills
  • Problem solving
  • Pre-trip and Post-trip inspections
  • Load securing
  • Data analysis
  • Customer service
  • Microsoft Excel
  • Inbound and outbound calling
  • Order fulfillment
  • Payment processing
  • Research
  • Microsoft office expertise
  • Claims authorization
  • Small claims payouts
  • Claims adjudication
  • Claims processing software
  • Patent claims analysis
  • Enrollment and claims procedures

Timeline

Delivery Driver

Amazon
10.2024 - 10.2024

Customer Service Representative

Centene
06.2023 - 08.2023

PATIENT CARE ADVOCATE

Express Scripts
07.2017 - 10.2021

High School Diploma -

VASHON HIGH SCHOOL