Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kamiyah Watkins

Baltimore,MD

Summary

Motivated Customer Service Representative with 1 year of retail customer service experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

The Style Stop Inc
Baltimore, MD
04.2021 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products..
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered basic technical support for clients on wide range of company products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

High School Diploma -

Western High School
Baltimore, MD
06.2023

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Spanish Speaking
  • Computer Proficiency
  • Clerical Support
  • Team-Oriented and Cooperative
  • Microsoft PowerPoint

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Associate

The Style Stop Inc
04.2021 - 07.2022

High School Diploma -

Western High School

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Kamiyah Watkins