Kamla Rani
Store Manager
Hayward,USA
Summary
Dynamic retail management professional with a proven track record in driving sales growth and optimizing store operations across diverse environments. Expertise in customer service, inventory management, and staff training ensures a consistently positive shopping experience while maintaining strong business relationships to enhance profit margins. Skilled in strategic planning, market analysis, and customer relationship management, with a acute focus on team collaboration and adaptability to evolving market demands. Committed to delivering impactful sales strategies and fostering an environment of reliability and innovation in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Store Manager
Mattress Firm Inc.
San Mateo, CA
10.2022 - Current
- Spearheaded strategic sales initiatives to elevate district performance and maintain top 3 store rankings.
- Recognized twice among top three businesses for Google reviews by Business Rate.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and excellence.
- Analyzed inventory levels, optimizing stock availability to meet customer demand.
- Executed merchandising plans to enhance product visibility and drive sales.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Managed budgeting processes, ensuring financial targets were consistently met or exceeded.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store offerings fresh and appealing.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
Field Expert
Enjoy Technology
San Jose, CA
08.2020 - 08.2022
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Supported account executives in enhancing client relationships by providing tailored solutions.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Provided high-level professionalism and support to clients, reinforcing company's commitment to service excellence.
- Developed solutions based on industry-specific workflows, client bases, and protocols, customizing implementations to meet client needs.
- Confirm timely and accurate delivery and implementation of customer orders.
- Maintained on-time completion rate of 100%. Met sales goals consistently over 8 month period.
- Managed installation and setup of technology devices in diverse customer environments.
- Trained and mentored new field specialists on operational procedures and technology integration.
- Collaborated with cross-functional teams to enhance customer experience through tailored technology solutions.
- Conducted troubleshooting and maintenance for various electronic devices, ensuring optimal performance.
- Implemented process improvements that reduced equipment downtime and increased service efficiency.
- Developed training materials and resources to support ongoing staff development initiatives.
- Delivered high-quality results under pressure by adapting quickly to changing circumstances in the field environment.
- Managed multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Self-motivated, with a strong sense of personal responsibility.
Sales and Marketing Rep.
Acosta Inc.
Pleasanton, CA
10.2014 - 04.2020
- Managed marketing initiatives for Procter and Gamble within Walmart and Sam's Club accounts. Managed 6-8 stores in a territory at a time.
- Analyzed and aligned sales and marketing projections with supplier and client objectives, contributing to superior performance outcomes.
- Cultivated and strengthened strategic operations and influencer partnerships within targeted markets.
- Coordinated merchandise ordering and distribution to effectively market and promote new brand labels.
- Increased product visibility through strategic distribution of merchandise and impactful display setups. Achieved successful market entry for new brand labels through targeted advertising and marketing initiatives.
- Guided customers through product-related questions to ensure their needs were met.
- Monitored and upheld shelf standards through systematic scanning of out-of-stock items, effective rotation of stock and displays, and timely reporting of outdated products.
- Engaged with leadership to determine strategic marketing and communication needs, enhancing team and client collaboration.
- Conducted regular reviews of personal sales activities to maintain alignment with internal policies and applicable regulatory standards.
- Led media training initiatives to enhance readiness for interviews and public engagements. Managed live interview preparations and public communication strategies.
- Facilitated event implementation and initiative execution to enhance organizational presence and reputation.
- Analyzed market trends and developed strategic marketing plans to boost brand recognition and foster customer interaction.
- Identified and interpreted market trends to optimize product positioning and pricing strategies for improved market competitiveness.
- Coordinated information dissemination to stakeholders, ensuring alignment and transparency across all levels.
- Implemented CRM software to refine sales processes, resulting in improved efficiency and better time management.
- Fostered strong connections with industry professionals to enhance collaboration and support business objectives.
Department Manager
Walmart Inc.
Oakland, CA
04.2013 - 10.2014
- Managed daily store functions to enhance operational efficiency and foster positive customer interactions.
- Conducted thorough inventory checks to ensure merchandise availability exceeded 96%.
- Optimized inventory system for over 7000 units, contributing to a 15% reduction in internal loss rates.
- Coordinated with merchandising team to optimize floor layouts and enhance overall sales setup for improved customer experience.
- Developed and implemented strategies to enhance operational efficiency and ensure sustainable growth.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Fostered a supportive work environment to enable staff in independently addressing customer inquiries.
- Inspired associates to adopt effective selling behaviors through strategic coaching and recognition initiatives.
- Formulated internal policies to enhance responsiveness to organizational demands.
- Analyzed supplier quality metrics to support effective cost management strategies and improve overall operational outcomes.
Education
Bachelor of Science - Computer And Information Sciences
Saint Soldiers College
Punjab, India06.2006
Skills
- Retail operations management
- Oversight of retail stock levels
- Client engagement
- Marketing proficiency
- Quantitative KPI assessment
- CRM platform oversight
- Talent acquisition
- Training and mentoring
- Research and trend assessment
- Coordinating product launches
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
Mattress Firm Inc.
10.2022 - Current
Field Expert
Enjoy Technology
08.2020 - 08.2022
Sales and Marketing Rep.
Acosta Inc.
10.2014 - 04.2020
Department Manager
Walmart Inc.
04.2013 - 10.2014
Bachelor of Science - Computer And Information Sciences
Saint Soldiers College