Kammie Dummer
Chester,ID
Summary
I have been with the Bank of Idaho for 22 years in multiple roles. I feel I am a well-qualified team member/Loan Assistant bringing demonstrated knowledge and abilities in loan processing. I am effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. I am Proficient in the loan process standards and regulations. I am organized and successful at managing multiple priorities with a positive attitude and am willing to take on added responsibilities to meet team goals. I am skilled in many of the requirements for meeting the job for the Sr. Loan Assistant Coordinator with a history of meeting company goals, utilizing consistent and organized practices. I am used to working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
33
33
years of professional experience
Work History
Commercial Loan Assistant/Secretary
Bank Of Idaho
St. Anthony, ID
08.2014 - Current
- Assists Commercial Loan Officers with various documentation duties by preparing and verifying Commercial loan documents, Ucc Lien filings/searches, Environmental, Appraisals and Title Commitments.
- Coordinates with loan officers, customers and third party vendors to facilitate production.
- Problem solves
- Oversees Doc exceptions
- Completes customer draws & FSA reports among others.
- Experienced banking professional with superior attention to detail and highly ethical nature.
- Displays customer- first mentality while interacting with customers.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process
- Increased client satisfaction by maintaining open line of communication about loan status
- Assisted loan officers in procuring and verifying applicant data
- Monitored key dates to obtain information by deadlines
- Assembled important paperwork and disclosures for borrower
- Assisted with timely loan closing and funding activities with efficient management of task checklists
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Set up files using loan officer checklist and submitted on-time for processing
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps
- Documented borrower's information in loan processing system and resolved any discrepancies
Bank Teller/Senior Head Teller
Bank Of Idaho
St. Anthony, ID
08.2000 - 05.2014
- Provided leadership and modeled behaviors that are genuine, friendly, timely, accurate and customer-focused.
- Followed cash handling procedures and safeguarded company assets.
- Was over monthly audits, making sure they were completed on time and done accurately.
- Balanced and handled vault transactions daily.
- Shipped and received cash for vault.
- Maintained ATM balances.
- Handled cash exchanges and deposits.
- Answered and transferred calls, files, copies, scans, faxes, and entered Data into computer.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Logged cashier's checks and other transactions to maintain accurate account records
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Counted and packaged currency and coins
- Assisted customers with compromised debit cards and issued new credentials
- Sold and cross-sold bank products to new and existing customers
- Placed orders for customer checks and verified starting numbers
- Reconciled cash drawer and resolved discrepancies
- Audited fellow teller currency to contribute to dual-control procedures
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Identified sales opportunities and referred customers to branch partners in financial services
- Processed customer transactions promptly, minimizing wait times
Customer Service Representative/ Order Writer
ARTCO
Rexburg, ID
06.1994 - 08.2000
- Filed, Expedited, and wrote Commercial Business orders.
- Entered Data into computer.
- Organized and maintained office appearance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions, suggesting other offerings to attract potential customers
- Trained staff on operating procedures and company services
- Facilitated orders and completed accurate to meet aggressive deadlines
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Managed timely and effective replacement of damaged or missing products
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
Waitress/Hostess
Lamplighter Restaurant/Silver Horseshoe Restaurant
St. Anthony, ID
05.1992 - 06.1994
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Informed customers about daily and seasonal specials
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Property Inspector/Runner and Receptionist
American Land & Title Company
Rexburg, ID
03.1991 - 06.1994
- Surveyed property lines.
- Covered front desk, answering and transferring calls.
- Typed Legal documents and reconveyances.
- Sorted, organized and filed Legal plaques and Deeds.
- Delivered important Legal document's to Realtors and Courthouse within timely manner.
- Made and submitted reports detailing finding and any actions taken
- Delivered services to customer locations within specific timeframes
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
High School Diploma -
South Fremont High School
Saint Anthony, ID05.1992
Skills
- Typing, Coping, Faxing, Scanning, 10-Key, and Filing
- Familiar with Word, Excel, Word Perfect, and database software
- Interpersonal skills, phone manner, and office etiquette
- Strong analytical and organizational skills
- Ability to assist and perform variety of office support and assignments
- Excellent communication skills to maintain good relations with customers and co-workers
- Ability to handle multiple tasks and work in team environment
- Well qualified and able to accept responsibility for work outcomes
- Accurate and detail minded developed through the need to keep precise, accurate, and up to date records
- Experienced banking professional with superior attention to detail and highly ethnical nature
- Displays customer-first mentality while interacting with customers
Timeline
Commercial Loan Assistant/Secretary
Bank Of Idaho
08.2014 - Current
Bank Teller/Senior Head Teller
Bank Of Idaho
08.2000 - 05.2014
Customer Service Representative/ Order Writer
ARTCO
06.1994 - 08.2000
Waitress/Hostess
Lamplighter Restaurant/Silver Horseshoe Restaurant
05.1992 - 06.1994
Property Inspector/Runner and Receptionist
American Land & Title Company
03.1991 - 06.1994
High School Diploma -
South Fremont High School