Kammie Dummer
Chester,ID
Summary
Dedicated professional with 26 years of experience at the Bank of Idaho, recently acquired by Citizens Community Bank, demonstrating strong operational support across diverse roles. Expertise in organizing documentation, resolving discrepancies, and collaborating with third-party vendors ensures smooth and efficient workflows. Proven ability to manage multiple priorities while maintaining a positive attitude and adapting to new challenges enhances team success. Committed to delivering exceptional customer service and leveraging robust decision-making skills to drive organizational effectiveness in fast-paced environments, complemented by a solid background in commercial loan processing and client interaction.
Overview
35
35
years of professional experience
Work History
Commercial Loan Assistant/Secretary
Bank Of Idaho
St. Anthony, ID
08.2014 - Current
- Assists Commercial Loan Officers with various documentation duties by preparing and verifying Commercial loan documents, Ucc Lien filings/searches, Environmentals, Appraisals and Title Commitments.
- Coordinates with loan officers, customers and third party vendors to facilitate production.
- Problem solves
- Oversees Doc exceptions
- Completes customer draws & FSA reports among others.
- Experienced banking professional with superior attention to detail.
- Displays customer- first mentality while interacting with customers.
- Works with Loan Officer to create application profile in system and review key information at various stages within process
- Increased client satisfaction by maintaining open line of communication about loan status
- Assists loan officers in procuring and verifying applicant data
- Monitors key dates to obtain information by deadlines
- Assembles important paperwork and disclosures for borrower
- Assists with timely loan closing and funding activities with efficient management of task checklists
- Supports loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork
- Sets up files using loan officer checklist and submitted on-time for processing
- Prepares professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps
- Documents borrower's information in loan processing system and resolves any discrepancies
Bank Teller/Senior Head Teller
Bank Of Idaho
St. Anthony, ID
08.2000 - 05.2014
- Provided leadership and modeled behaviors that are genuine, friendly, timely, accurate and customer-focused.
- Followed cash handling procedures and safeguarded company assets.
- Was over monthly audits, making sure they were completed on time and done accurately.
- Balanced and handled vault transactions daily.
- Shipped and received cash for vault.
- Maintained ATM balances.
- Handled cash exchanges and deposits.
- Answered and transferred calls, files, copies, scans, faxes, and entered Data into computer.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Logged cashier's checks and other transactions to maintain accurate account records
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Counted and packaged currency and coins
- Assisted customers with compromised debit cards and issued new credentials
- Sold and cross-sold bank products to new and existing customers
- Placed orders for customer checks and verified starting numbers
- Reconciled cash drawer and resolved discrepancies
- Audited fellow teller currency to contribute to dual-control procedures
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Identified sales opportunities and referred customers to branch partners in financial services
- Processed customer transactions promptly, minimizing wait times
Customer Service Representative/ Order Writer
ARTCO
Rexburg, ID
06.1994 - 08.2000
- Filed, Expedited, and wrote Commercial Business orders.
- Entered Data into computer.
- Organized and maintained office appearance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Recommended products to customers, thoroughly explaining details
- Collected and analyzed customer information to prepare product or service reports
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered product and service questions, suggesting other offerings to attract potential customers
- Trained staff on operating procedures and company services
- Facilitated orders and completed accurate to meet aggressive deadlines
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Managed timely and effective replacement of damaged or missing products
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
Waitress/Hostess
Lamplighter Restaurant/Silver Horseshoe Restaurant
St. Anthony, ID
05.1992 - 06.1994
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Informed customers about daily and seasonal specials
- Used cash registers and credit card machines to cash out customers
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Property Inspector/Runner and Receptionist
American Land & Title Company
Rexburg, ID
03.1991 - 06.1994
- Surveyed property lines.
- Covered front desk, answering and transferring calls.
- Typed Legal documents and reconveyances.
- Sorted, organized and filed Legal plaques and Deeds.
- Delivered important Legal document's to Realtors and Courthouse within timely manner.
- Made and submitted reports detailing finding and any actions taken
- Delivered services to customer locations within specific timeframes
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
High School Diploma -
South Fremont High School
Saint Anthony, ID05-1992
Skills
- Data entry
- Experienced with Word Perfect and database software
- Interpersonal communication
- Strong analytical and organizational skills
- Ability to assist and perform variety of office support and assignments
- Excellent communication skills to maintain good relations with customers and co-workers
- Multitasking proficiency
- Well qualified and able to accept responsibility for work outcomes
- Accurate and detail minded developed through the need to keep precise, accurate, and up to date records
- Experienced banking professional with superior attention to detail and highly ethnical nature
- Prioritizes customer satisfaction
Timeline
Commercial Loan Assistant/Secretary
Bank Of Idaho
08.2014 - Current
Bank Teller/Senior Head Teller
Bank Of Idaho
08.2000 - 05.2014
Customer Service Representative/ Order Writer
ARTCO
06.1994 - 08.2000
Waitress/Hostess
Lamplighter Restaurant/Silver Horseshoe Restaurant
05.1992 - 06.1994
Property Inspector/Runner and Receptionist
American Land & Title Company
03.1991 - 06.1994
High School Diploma -
South Fremont High School