Kamol IGAMOV
Doha
Summary
Accomplished Flight Attendant offering over 14 years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Reliable Flight Attendant with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality.
I am a very enthusiastic Flight Attendant eager to contribute to team success through hard work, attention to detail and excellent organization skills that is capable of mentoring new hires and promoting camaraderie.
Overview
18
18
years of professional experience
Work History
CSD / Purser
QATAR AIRWAYS, Hamad International Airport
2010.06 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Streamlined communication between departments for smooth operation, resulting in improved overall service quality.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Relayed updates and information to passengers after confirming key details with pilot and flight crew.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Led projects and analyzed data to identify opportunities for improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with department heads to establish budgetary guidelines, optimizing resource allocation and cost control measures.
Front Office Receptionist
Le Royal Meridien Beach Resort & Spa
2009.09 - 2010.05
- Supported business development efforts by actively promoting company services during client interactions at the reception area.
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Upheld strict adherence to safety protocols during emergency situations, maintaining guest comfort and security throughout incidents.
Food & Beverage Attendant
LE MERIDIEN AL AQAH BEACH RESORt
2006.04 - 2009.08
- Utilized effective communication skills when interacting with guests from diverse backgrounds to provide personalized service experiences.
- Consistently followed all safety protocols, minimizing accidents and injuries in the workplace.
- Implemented upselling techniques effectively, increasing average check size per guest visit.
- Managed inventory efficiently, reducing food waste and lowering overall costs.
- Participated in staff meetings, contributing valuable insights to improve daily operations and address ongoing challenges.
- Resolved guest complaints professionally, maintaining a positive brand image.
Education
Degree in IT/ Computer Skills. -
EDUCATIONAL CENTER BUSINESS ACADEMY
Bukhara, Uzbekistan.10.2006
Shipping And Traffic Management
ROAD-TRANSPORT COLLEGE DEGREE
Bukhara, Uzbekistan.06.2005
High School Diploma -
SECONDARY SCHOOL
Bukhara, Uzbekistan.06.2003
Skills
- Preflight briefings
- Brand Promotion
- Airline Operations
- Training and Development
- Conflict Resolution
- Company Policy Adherence
- Verbal and written communication
- First Aid and CPR
- Crew coordination
- Aviation regulations
- Emergency Response
- Food and beverage preparation
- Relationship Management
- Interpersonal communications
- Safety and compliance
Additional Information
When you love what you are doing,you will never work in your life.
Been a true statement in my case.Being a Flight Attendant gave me so much opportunities to meet all kinds of people from different walks of life.
See the world and learn different cultures,traditions,and the diversities of the world we live. It is indeed limitless!
Timeline
CSD / Purser
QATAR AIRWAYS, Hamad International Airport
2010.06 - Current
Front Office Receptionist
Le Royal Meridien Beach Resort & Spa
2009.09 - 2010.05
Food & Beverage Attendant
LE MERIDIEN AL AQAH BEACH RESORt
2006.04 - 2009.08
Degree in IT/ Computer Skills. -
EDUCATIONAL CENTER BUSINESS ACADEMY
Shipping And Traffic Management
ROAD-TRANSPORT COLLEGE DEGREE
High School Diploma -
SECONDARY SCHOOL
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