Kamolrat Fulton
Amarillo,TX
Summary
Dynamic professional with extensive experience in customer service and team leadership at Braum's Ice Cream & Dairy Store. Proven track record in enhancing customer satisfaction and optimizing operations through effective staff training and problem-solving. Skilled in cash handling and inventory management, fostering a positive work environment and driving repeat business.
Overview
2014
2014
years of professional experience
Work History
Assistant Manager
Braum's Ice Cream & Dairy Store
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented cash handling procedures, ensuring accurate transactions and financial reporting.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Collaborated with management on promotional strategies to increase store visibility and sales.
- Maintained cleanliness and organization of store environment, adhering to health and safety standards.
- Participated in scheduling staff shifts, optimizing workforce allocation to meet demand fluctuations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Head Custodian
AISD
7200 I-40 West Amarillo, TX
08.2013 - 08.2013
- Supervised daily cleaning operations to ensure school facilities met health and safety standards.
- Trained and mentored custodial staff on best practices for equipment use and maintenance.
- Coordinated schedules for custodial tasks, optimizing resource allocation across multiple school sites.
- Implemented efficient cleaning protocols, enhancing overall facility appearance and hygiene.
Cook
My Thai Restaurant
2029 Coulter St, Amarillo, TX 79106
10.2010 - 10.2011
- Prepared authentic Thai dishes following traditional recipes and techniques.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety standards.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to streamline meal preparation processes for efficiency.
Education
Mathematics
Loei Rajabhat University
Thailand 03.1979
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
Timeline
Head Custodian
AISD
08.2013 - 08.2013
Cook
My Thai Restaurant
10.2010 - 10.2011
Assistant Manager
Braum's Ice Cream & Dairy Store
Mathematics
Loei Rajabhat University