Kamre Nobles
Cleburne,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Frontline Call Center
04.2023 - 12.2023
- Help applicants apply for covid 19 funeral assistance make sure all applicants have an understanding of all required documents that are needed
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Make sure to have an listening ear for all applicant and show empathy and patience.
Customer Service Representative
Teleperformance
Cleburne, TX
08.2021 - 03.2023
- Provide great customer service while taking inbound calls, assist customers with new and existing claims, as well as kept stats at a certain percentage
- Engaged in conversation with customers to understand needs and resolve issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Whataburger
Bossier City, LA
05.2018 - 07.2018
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Keyholder
Dollar general
Bossier City, LA
11.2017 - 05.2018
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Directed and supervised staff performance.
- Supported loss prevention initiatives to minimize theft.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Mcdonalds
Shreveport, LA
08.2014 - 03.2015
- Take customers orders in a friendly and fast manner made sure lobby was clean and my area stocked
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High school diploma -
Penn Foster
Some College (No Degree) -
Hill College
Cleburne, TXSkills
- Food Service
- Cashiering
- Merchandising
- Food Preparation
- Assistant Manager Experience
- Store Management Experience
- Retail Sales
- Cash Handling
- Cleaning Experience
- Inbound and Outbound Calling
- Data Collection
- Account Updating
- Critical Thinking
- Typing 48 WPM
- Customer Service
- Typing Proficiency
Assessments
Customer service, Proficient, 09/2020, Identifying and resolving common customer issues
Timeline
Customer Service Representative
Frontline Call Center
04.2023 - 12.2023
Customer Service Representative
Teleperformance
08.2021 - 03.2023
Cashier
Whataburger
05.2018 - 07.2018
Keyholder
Dollar general
11.2017 - 05.2018
Cashier
Mcdonalds
08.2014 - 03.2015
High school diploma -
Penn Foster
Some College (No Degree) -
Hill College
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