Alton Gaston
Customer Service
Atlanta,GA
Summary
Focused professional with years of experience and a proven knowledge of customer service, customer communications, and customer needs assessment. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Frontline Call Center
Atlanta, GA
02.2021 - 12.2022
- Remote Position, Set Appointments for Coronavirus vaccines from Feb-21 until Jun-21 moved to customer care/ Target Solutions from July-21 until Dec-2022
- Received inbound calls for vaccines, and set appointments also received several calls for over 19 accounts taking information and placing orders for particular accounts, Target solutions-
- Responding to 100’s of emails, giving login information, and resetting passwords.
- Responded to customer calls and emails to answer questions about products and services
Customer Service Associate
Camrose Creative Services Inc
Atlanta, GA
09.2015 - 12.2019
- Reviewed account and service histories to identify trends and issues, handled around 50-100 inbound and outbound calls per day
- Scheduled meetings and appointments for conferences also responsible for setting up displays and checking in attendees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Master Stylist
A & L Hair Salon
Atlanta, GA
05.2009 - 08.2015
- Responded to inquiries by phone, emails and in person also scheduled 100s of appointments daily
- Designed and recommended hairstyles and haircuts also hair care regimens including treatments for individual customer needs.
Customer Service Representative
Risk Management Associates
Atlanta, GA
01.2001 - 03.2008
- Determined charges for services requested, collected deposits and payments for billing
- Resolved customers billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills
- Handled around 200 calls daily and helping customers regarding credit cards and cell phone issues.
Education
High School Diploma -
THERRELL HIGH SCHOOL
Atlanta, GA06.1986
Business
DEKALB COLLEGE SOUTH
Decatur, GASkills
- Customer Account Management
- Inbound and Outbound Calling
- Administrative and Office Support
- Clerical Support
- Efficient and Detail-Oriented
- Data Entry and Maintenance
Certification
HIPPA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
Frontline Call Center
02.2021 - 12.2022
Customer Service Associate
Camrose Creative Services Inc
09.2015 - 12.2019
Master Stylist
A & L Hair Salon
05.2009 - 08.2015
Customer Service Representative
Risk Management Associates
01.2001 - 03.2008
High School Diploma -
THERRELL HIGH SCHOOL
Business
DEKALB COLLEGE SOUTH
HIPPA
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