Jeannette Cruz Del Valle
Kissimmee
Summary
A dependable, responsible worker with over five years of experience in collection, data entry, and customer service, with demonstrated problem-solving skills. Proven capacity to work well under pressure in a deadline-driven environment, and a fast learner paying attention to detail. Fluent in Spanish and English, communicates well verbally and in writing. Works well within a team, or independently, with minimal supervision. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
CRA
Frontline Call Center
Kissimmee
05.2020 - 03.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand their needs and provide referrals to agencies.
- Responded to customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
Janitorial Worker
HCC Cleaning Services
Orlando
01.2017 - 12.2019
- Mixed water and detergents or acids to prepare cleaning solutions.
- Respond quickly to spills or messes to minimize damage.
- Kept business entrances clean, tidy, and professional in appearance.
- Discarded cardboard boxes and trash in compactors and balers.
- Dusted furniture, machines, or equipment.
- Clean windowsills and window coverings when necessary.
- Disinfect door handles and light switches daily.
- Stored, used, and disposed of cleaning chemicals and supplies.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Villas Housekeeper
Saratoga Best Western
Kissimmee
04.2014 - 08.2017
- Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- I vacuumed the carpets, dusted the furniture, washed the windows, and cleaned the walls.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
- Used a wheeled cart to carry linens, towels, and cleaning supplies from room to room.
- Sanitized high-touch areas regularly to prevent the spread of infectious diseases.
- Checked for damaged or missing items in each room.
- Notified managers concerning the need for major repairs or additions to the building.
- Organized housekeeping carts with necessary supplies at the start of the shift.
Cashier
Wal-Mart Neighborhood Market
Kissimmee
11.2011 - 07.2012
- Responsible for assisting customers with their purchases and sale transactions
- Provide Support and assistant to other Sales Associates
- Proactively provided support to customers during high volume sales months to alleviate stress and loss of sales
- Stocked shelves and presented merchandise neatly placed
Porter / Janitor
Glenco Janitorial Services
Orlando
11.2010 - 03.2011
- Responsible to clean lunch tables after each group, and assist in cleaning the messes during lunch periods
- Responsible to clean classrooms and bathrooms, removal of trash
TSF Dept.
HSBC
New Castle
05.2010 - 06.2010
- Responsible to give accurate information to customers over the phone about their taxes
- Answer phone accurate and in a time frame manner to satisfy daily goals
- Make annotation on accounts to keep it up-to-date
Mail Room
HSBC
New Castle
04.2010 - 05.2010
- Responsible to sort mail to the correspondent bin
- Responsible to take mail and give it to the appropriate representative to handle
- Write off payments
Sales Representative
Family Dollar, Inc.
New Castle
04.2009 - 05.2009
- Responsible for assisting customers with sales transactions and selection of merchandise
- Provided support and assistance to other Sales Associates
- Increased sales revenue by working in a team to support company objectives
- Managed the daily activities and handled cash transactions
- Proactively provided support to customers during high volume sales months to alleviate stress and loss of sales
- Stocked shelves and presented clothing folded and neatly placed
Data Entry and Collector
Petron Associates, LLC.
Newark
06.2005 - 05.2009
- Responsible for overseeing front desk operations by filing documents, sorting mail and managing phones - screening and directing calls to appropriate person
- Provided support to peers and addressed general customer concerns
- Proven ability to arrange for debt repayment and establishing repayment schedules based on consumers financial income
- Provided follow up on all accounts until paid, settled or deemed uncollectible by management
- Compiled new accounts and entered into the data base
Education
Associate of Science - Billing & Coding
Florida Technical College
Orlando, FL05-2023
Bachelor of Science - Health Education
Florida Technical College
Orlando, FLCertificate - Customer Service Training
Career T.E.A.M.
Wilmington, DelawareGED -
CITE of Delaware
Wilmington, DE07-1992
Skills
- Customer service
- Conflict resolution
- Data entry
- Time management
- Technical support
- Sales analysis
- Problem solving
- Communication skills
- Attention to detail
- Fluent in English and Spanish
- Recordkeeping
References
Reference given upon request.
Timeline
CRA
Frontline Call Center
05.2020 - 03.2025
Janitorial Worker
HCC Cleaning Services
01.2017 - 12.2019
Villas Housekeeper
Saratoga Best Western
04.2014 - 08.2017
Cashier
Wal-Mart Neighborhood Market
11.2011 - 07.2012
Porter / Janitor
Glenco Janitorial Services
11.2010 - 03.2011
TSF Dept.
HSBC
05.2010 - 06.2010
Mail Room
HSBC
04.2010 - 05.2010
Sales Representative
Family Dollar, Inc.
04.2009 - 05.2009
Data Entry and Collector
Petron Associates, LLC.
06.2005 - 05.2009
Associate of Science - Billing & Coding
Florida Technical College
Bachelor of Science - Health Education
Florida Technical College
Certificate - Customer Service Training
Career T.E.A.M.
GED -
CITE of Delaware
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