Jakayla Roby
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Medical Customer Service Representative
Frontline Call Center
Houston, TX
11.2023 - 07.2024
- Helping patients schedule appointments, answering questions about medical procedures, and providing information on treatment plans.
- Verifying insurance coverage, explaining benefits, and assisting with claims processing.
- Addressing questions about medical bills, processing payments, and resolving billing discrepancies.
- Handling complaints and resolving issues related to services, billing, or insurance in a timely and professional manner.
- Maintaining accurate and confidential patient records, updating information as needed.
Front Desk Receptionist
Doubletree By Hilton
Houston, TX
05.2021 - 10.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled reservation bookings through various channels, including phone, in-person, and online, ensuring guests received confirmation details.
- Operated a multi-line phone system, fielded inquiries effectively, and directed calls to relevant departments and staff members.
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively.
- Successfully resolved challenging customer issues using effective problem-solving abilities.
- Processed payments, handled cash transactions, and maintained accurate records in line with hotel policies.
Education
South Houston High School
South Houston, TX05-2021
Skills
- Customer Service
- Data Entry
- Multitasking
- Computer Skills
- Problem-solving skills
- Communication
- Phone Etiquette
Timeline
Medical Customer Service Representative
Frontline Call Center
11.2023 - 07.2024
Front Desk Receptionist
Doubletree By Hilton
05.2021 - 10.2023
South Houston High School
Similar Profiles
Isidora OlivaresIsidora Olivares
Dedicated Service Representative at Frontline Call Center / 211 ResourcesDedicated Service Representative at Frontline Call Center / 211 Resources
Kamre NoblesKamre Nobles
Customer Service Representative at Frontline Call CenterCustomer Service Representative at Frontline Call Center
Alton GastonAlton Gaston
Customer Service Agent at Frontline Call CenterCustomer Service Agent at Frontline Call Center