Kamren Wallace
Dallas,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Regalo Health
12.2021 - Current
- Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted customers with inquiries and resolved issues via phone and email.
- Utilized CRM systems to accurately track customer interactions and update account information.
Customer Service Representative
GC SERVICES
11.2020 - 12.2021
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in fast-paced call center environment.
Patient Care Associate
EVERISE
09.2019 - 11.2020
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Health Insurance Agent
TZ Insurance
Richardson, TX
08.2022 - Current
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Education
Diploma -
Mesquite High School
05.2016
Skills
- Account Management
- Customer Relationship Management
- Customer Service
- Problem-Solving Ability
Timeline
Health Insurance Agent
TZ Insurance
08.2022 - Current
Customer Service Representative
Regalo Health
12.2021 - Current
Customer Service Representative
GC SERVICES
11.2020 - 12.2021
Patient Care Associate
EVERISE
09.2019 - 11.2020
Diploma -
Mesquite High School