Kamri Moton
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FedEx
09.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Front Desk Receptionist
Hilton Garden Inn Hotel
10.2020 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Team Member
Krispy Kreme
11.2018 - 02.2021
- I was responsible for providing efficient, friendly service to Krispy Kreme patrons, as well as maintaining a professional store appearance, in order to ensure complete customer satisfaction and to reflect the high standards that Krispy Kreme Doughnut Corporation has set.
Education
Memphis Central High School
Memphis, TNSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Professional telephone demeanor
Primary Number
901-5622470
References
Available upon request
Timeline
Customer Service Representative
FedEx
09.2021 - 05.2024
Front Desk Receptionist
Hilton Garden Inn Hotel
10.2020 - 07.2021
Team Member
Krispy Kreme
11.2018 - 02.2021
Memphis Central High School
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