Kamryn Bullock
Signify Health
Conroe,TX
3
years of professional experience
Dedicated customer care professional with expertise in appointment scheduling and telehealth support. Proven track record in managing healthcare inquiries, protecting confidential information, and streamlining processes to enhance the patient experience while ensuring compliance and data integrity.
Work History
Customer Care
3 Years 2 Months- Handle high-volume inbound and outbound calls assisting healthcare members with appointments, account questions, and healthcare services
- Explain processes and next steps clearly while helping members navigate scheduling and telehealth platforms
- Document interactions accurately and create support tickets when additional assistance is needed
- Follow established healthcare procedures while protecting confidential member information
- Navigate multiple systems while maintaining quality, accuracy, attendance, and customer service goals
RECEPTIONIST / HEALTHCARE MATCHING WORKFLOWS
3 Months- Coordinated local doctors and medical specialists to support care delivery.
- Managed daily facility operations while maintaining data integrity.
- Communicated status updates to stakeholders and resolved scheduling conflicts.
- Maintained safe, professional workplace standards.
- -Strengthened operations and communication channels for consistent workflow.
Education
High School Diploma
Associate of Applied Science (AAS) - Diagnostic Medical Sonography
- Key Focus: Patient care standards, healthcare documentation, technical system calibration, and complex software interface updates
- Student Volunteer/ Shadowing: Memorial Hermann Hospital. Gained valuable exposure to patient-centered care systems , diagnostic data logging workflows, and digital healthcare team communication platforms in a high-standard clinical environment
- GPA: 3.9
Skills
Appointment Scheduling
Telehealth Support
Patient Support
Enrollment Support
CRM management
Healthcare documentation
Personal Information
Customer Care Specialist
Timeline
Customer Care
Signify Health
08.2023 - CurrentRead More
RECEPTIONIST / HEALTHCARE MATCHING WORKFLOWS
Strake Court - Healthcare
05.2023 - 08.2023Read More
Conroe High School
High School Diploma
Read More
Lone Star College - Houston
Associate of Applied Science (AAS) from Diagnostic Medical Sonography
Read More