Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamryn Ford

Buffalo,NY

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Alight Solutions
Buffalo, NY
08.2024 - Current
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Behavioral Technician

Centria Healthcare
Houston, Texas
03.2024 - 09.2024
  • Providing direct care to clients in a one-on-one or group therapy setting
  • Collecting and recording data on patient behavior
  • Collaborating, communicating and assisting with the training of clients, parents and staff

Member Service Representative

Planet Fitness
Houston, TX
03.2024 - 09.2024
  • Greeted customers in a friendly and professional manner.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Facilitate needed updates to members' accounts.

Pharmacy Clerk

UnitedHealthcare
11.2022 - 12.2023
  • Utilize pharmacy systems for order processing and inventory maintenance
  • Maintaining accuracy in record-keeping and data entry task
  • Assisted customers with selecting and purchasing medications.
  • Maintained pharmacy inventory, including ordering and stocking supplies.
  • Verified accuracy of prescriptions filled by pharmacists.

Customer Service Representative/ Pharmacy Clerk

TruePill
02.2021 - 05.2022
  • Manage drug inventory levels and ensure proper storage
  • Utilize pharmacy systems for order processing and inventory maintenance
  • Answering inquiries about prescription and availability
  • Maintaining accuracy in record-keeping and data entry tasks
  • Medical billing, such as processing insurance and assisting with online payments

Education

Phlebotomy Certification -

Bay Area Medical Academy
San Francisco, CA
06-2021

Highschool Diploma -

Nea Community Learning Center

Skills

  • Customer Relations
  • Call Center Operations
  • Recordkeeping
  • Data entry
  • Communication
  • Customer Service
  • Payment Processing
  • Data Gathering
  • Call handling
  • First Aid Certified
  • Phone-based research
  • Inbound call reception

Timeline

Call Center Representative

Alight Solutions
08.2024 - Current

Behavioral Technician

Centria Healthcare
03.2024 - 09.2024

Member Service Representative

Planet Fitness
03.2024 - 09.2024

Pharmacy Clerk

UnitedHealthcare
11.2022 - 12.2023

Customer Service Representative/ Pharmacy Clerk

TruePill
02.2021 - 05.2022

Phlebotomy Certification -

Bay Area Medical Academy

Highschool Diploma -

Nea Community Learning Center
Kamryn Ford