Kamryn Roberts
Jackson,MS
Summary
Dedicated and compassionate professional with experience in funeral services, healthcare registration, and switchboard operations. Proven ability to provide excellent customer service, manage sensitive information with strict confidentiality, and support families and patients during high-stress situations. Highly organized, dependable, and skilled in multitasking across fast-paced environments.
Personable and compassionate with natural ability to connect and communicate effectively. Understands importance of providing quality care and assistance, and skilled in basic healthcare practices and daily living activities. Dedicated to enhancing well-being and quality of life for those supported.
Overview
4
4
years of professional experience
Work History
Direct Care Worker
Hudspeth Regional Center-Pearl, MS
Pearl, MS
09.2025 - Current
- Assist residents with activities of daily living—feeding, bathing, dressing, grooming, and toileting.
- Help check vital signs and height/weight and record fluid intake/output.
- Monitor and report resident conditions/behaviors.
- Participate in rehabilitation, ambulation, and transfers.
- Support residents in daily tasks consistent with individual care plans.
Switchboard Operator / Patient Registrar
Merit Health Hospital (Central) – Jackson, MS
Jackson, MS
08.2022 - 08.2025
- Operate a multi-line phone system, directing calls efficiently and professionally.
- Register emergency room patients, ensuring accurate collection of personal, medical, and insurance information.
- Provide calm, supportive customer service to patients and families during high-stress situations.
- Maintain strict confidentiality and compliance with HIPAA regulations.
Office Manager
Design Vault & More LLC – Harrisville, MS
Harrisville, MS
01.2025 - Current
- Enter graphic and order data accurately into company systems.
- Assist clients with inquiries and order coordination.
- Support shipment ordering and tracking processes.
Office Manager / Assistant Director
Heritage Funeral Services – Terry, MS
Terry, MS
09.2023 - Current
- Assist with funeral arrangements and daily funeral service operations.
- Meet with families to provide compassionate guidance and support.
- Assist with embalming preparation and coordination.
- Conduct removals and transfers with professionalism and care.
- File records and enter data accurately into internal systems.
- Maintain organized office operations and confidential documentation.
Education
Associate Degree - Pre-Med
Holmes Community College
Goodman, MS05-2025
High School Diploma -
Yazoo County High School
Yazoo City, MS05-2022
Skills
- Customer Service & Client Relations
- Strong Communication & Interpersonal Skills
- Multitasking & Time Management
- Confidential Record Handling (HIPAA Compliant)
- Switchboard & Call Management
- Data Entry & Filing Systems
- Microsoft Office (Word, Excel, Outlook)
Timeline
Direct Care Worker
Hudspeth Regional Center-Pearl, MS
09.2025 - Current
Office Manager
Design Vault & More LLC – Harrisville, MS
01.2025 - Current
Office Manager / Assistant Director
Heritage Funeral Services – Terry, MS
09.2023 - Current
Switchboard Operator / Patient Registrar
Merit Health Hospital (Central) – Jackson, MS
08.2022 - 08.2025
Associate Degree - Pre-Med
Holmes Community College
High School Diploma -
Yazoo County High School