Kamryn Robertson

• Supervises and monitors all activities of juvenile detainees; provides for their security, safety and wellbeing; assists with educational classes, recreational activities, and regular daily activities; prepares/maintains departmental records, reports and other documentation; performs other duties as apparent and/or assigned

• Ensures accurate and timely verification of patient insurance benefits to support billing processes and enhance claim accuracy.
• Initiate and manage prior authorization processes for procedures and services
• Precisely document patient coverage details, including cost-sharing, access/provider options, and any restrictions
• Act as a liaison between patients, healthcare providers, and insurance companies
• Maintain accurate patient records and insurance information within the system

See Duties Above

• Process screenings and applications to determine eligibility for customers in East Texas
• Enters source document data into case management and document storage systems. Maintains database by entering new and updated customer information
• Processes customer documents by reviewing data for deficiencies
• Resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
• Accurately document customer interactions through well-written case notes
• Ensure that case files meet or exceed the programmatic requirement
• Maintains operations by following policies and procedures
• Working knowledge of office equipment, computer software, and computer hardware
• Work as part of a team in order to achieve a common goal
• Approach each day and task with a 'ZAG' mindset
• Other duties and projects as needed
• Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
• Analyzed financial information provided by applicants to verify income levels. Processed client applications in accordance with established guidelines.
• Assisted clients with completing forms required for processing applications.
• Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.

• Arrange for debt repayment or establish payment schedules, based on customer's financial situations.
• Advise customers of necessary actions and strategies for debt repayment.
• Persuade customers to pay amounts due on credit accounts and any delinquents amounts.
• Processed payments over phone and set up recurring drafts.
• Reviewed accounts to determine payment plan compliance.
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions and time extensions.
• Accepted and processed customer payments and applied toward account balances.

• Answered incoming calls and directed messages to the correct party.
• Supported office staff by processing correspondence, documents and reports.
• Filed and retrieved documents and entered company data and metrics into databases.
• Worked on special projects and developed strategies for important initiatives.
• Organized computer files, sensitive documents and home office supplies.
• Filtered incoming phone calls and emails escalating only highest priority inquiries to executive leadership.
• Greeted visitors upon arrival and directed guests to appropriate departments.
• Created spreadsheets and presentations for supervisors.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers