Account Service Representative
CSpire
01.2024 - Current
- Boosted morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor
- Updated customers information in CRM database and back up data regularly to protect sensitive customer information
- Generated smartphone and activation goal exceeding 150% or more monthly
- Ranked #1 out of 300 colleagues for highest NPS score
- Collaborated with cross-functional teams to launch successful marketing campaigns, promotions, and product launches
- Provided exceptional customer service to resolve technical issues, billing inquiries, and service disruptions promptly and efficiently.
