Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hair Finesse
701 S Ringo St Little Rock, Ar 72204
04.2020 - Current
Handled customer inquiries and suggestions courteously and professionally.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intake Receptionist
Rocan Community
33 Ardmore Dr Little Rock, Arkansas 72209
01.2018 - 04.2020
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with community service members to provide information, answer questions and assist with appointment scheduling.
Scheduled community service appointments in respective CEO's calendars and followed up with reminder phone calls.
Customer Service Representative at Godwit Law Office Professional CorporationCustomer Service Representative at Godwit Law Office Professional Corporation