Kanani Coward
Yakima
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks Coffee Company, excelling in customer service and inventory management. Spearheaded Coffee Master training and led a district-wide seminar, showcasing exceptional educational leadership. Skilled in maintaining high customer satisfaction and efficient team management, adept at thriving in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2007 - Current
- Enforced company policies and regulations with partners.
- Maintained clean and well-organized production areas and assessed for unnecessary bottlenecks.
- Delegated tasks to ensure efficiency throughout the shift.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Led two groups of partners through Coffee Master training as well as a district wide seminar on coffee.
- Controlled inventory through ordering and inventory counts, as well as cash management.
- Maintained company standards by ensuring partners are well informed of the expectations at the beginning of each shift.
- Worked as a team to ensure customer satisfaction as well as maintaining a welcoming third place.
- Able to answer questions and explain beverage and food options in depth and offer recommendations.
- Able to remain calm in a fast paced environment.
Education
Bachelor of Science - Geology
Central Washington University
Ellensburg, WASkills
- Customer service
- Team management
- Educational leadership
- Time management
- Team building
- Cash management
- Inventory management
- Continuous improvement
- De-escalation
- Managing multiple responsibilities at once
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2007 - Current
Bachelor of Science - Geology
Central Washington University
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