Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Kanani Martinez

Floresville,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

General Manager

Old 181 Bar & Grill
Floresville, TX
05.2023 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Server/Bartender

Old 181 Bar & Grill
Floresville, TX
01.2023 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Housekeeper

Restwel Motel
Forsyth, MT
08.2022 - 11.2022
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Manager

Lew’s Patio & Grill
Floresville, TX
08.2021 - 04.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.

Busser/Server/Bartender

Lew’s Patio & Grill
Floresville , TX
01.2019 - 04.2022
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

Floresville High School
Floresville, TX
05.2018 - 05.2020

Skills

Performance improvement

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Timeline

General Manager

Old 181 Bar & Grill
05.2023 - Current

Server/Bartender

Old 181 Bar & Grill
01.2023 - Current

Housekeeper

Restwel Motel
08.2022 - 11.2022

Manager

Lew’s Patio & Grill
08.2021 - 04.2022

Busser/Server/Bartender

Lew’s Patio & Grill
01.2019 - 04.2022

Floresville High School
05.2018 - 05.2020

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Kanani Martinez