Kandace Williams
Zion,IL
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Ann Kiley Developmental Center
03.2024 - 08.2024
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Licensed Insurance Agent
Solixinc
09.2023 - 02.2024
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Certified Nursing Assistant
Allure of Zion
02.2022 - 09.2023
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutrition.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Beachwaver Co.
10.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Certified Nursing Assistant
The Grove at the Lake
10.2018 - 07.2022
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of 15+ residents under long-term care.
- Facilitated personal hygiene management, feeding and ambulation.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Direct Support Professional
North Point Development Resources
03.2016 - 10.2017
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Certified Nursing Assistant
Southern Wisconsin Center
09.2016 - 09.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Customer Service Representative
LTD Commodities
01.2013 - 03.2015
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Verified customer personal information such as credit card, billing address, order information
Education
High School Diploma -
Zion Benton Township High School
Zion, IL06.2006
Skills
- Medical terminology knowledge
- Electronic Charting
- Collecting vital signs/recording vital signs
- Dementia and Alzheimer's knowledge
- Data Entry
- Paperwork Processing
- Follow-up skills
- Office equipment proficiency
- Customer Relationship Management (CRM)
- Email Marketing
- Client Account Management
- Quotes and sales
Timeline
Certified Nursing Assistant
Ann Kiley Developmental Center
03.2024 - 08.2024
Licensed Insurance Agent
Solixinc
09.2023 - 02.2024
Customer Service Representative
Beachwaver Co.
10.2022 - 12.2022
Certified Nursing Assistant
Allure of Zion
02.2022 - 09.2023
Certified Nursing Assistant
The Grove at the Lake
10.2018 - 07.2022
Certified Nursing Assistant
Southern Wisconsin Center
09.2016 - 09.2017
Direct Support Professional
North Point Development Resources
03.2016 - 10.2017
Customer Service Representative
LTD Commodities
01.2013 - 03.2015
High School Diploma -
Zion Benton Township High School
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