Kandice Shepherd
Lincoln Park,MI
Summary
Dynamic and customer-focused professional with experience at Rams Horn, excelling in communication and problem-solving. Proven ability to enhance guest experiences through effective conflict resolution and team collaboration. Skilled in managing reservations and ensuring cleanliness, consistently contributing to a welcoming atmosphere and increased customer satisfaction.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Rams Horn
Southgate, MI
08.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered telephone to provide dining information and take reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server
Pops Family Diner
Waterford, MI
04.2024 - 07.2025
- Took orders from customers accurately and in a timely manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
In School -
Roosevelt High
Wyandotte, MISkills
- Communication skills
- Customer service
- Problem solving
- Time management
- Conflict resolution
- Team collaboration
- Phone etiquette
- Promotional awareness
- Coordinating tasks
- Take-out service
- Cleaning and sanitizing
- Enter orders
- Cash handling
- Active learning
- Team building
- Clear communication
- Special event hosting
- Handling complaints
- Self motivation
Affiliations
I adapt easily. I have good leadership and work well with others. I have great customer service skills and strive to become an asset with other team players.
Timeline
Restaurant Hostess
Rams Horn
08.2024 - Current
Server
Pops Family Diner
04.2024 - 07.2025
In School -
Roosevelt High
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