Kandra Swartz
Broken Arrow,OK
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Margaritaville
Tulsa, Oklahoma
02.2023 - 10.2024
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Inspected purchased items for defects before handing them over to customers.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Provided product information and answered customer questions.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Processed returned merchandise according to company policies.
- Demonstrated product features to customers.
- Helped customers by answering questions and locating merchandise.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Initiated friendly conversation with customers to determine level of assistance required.
- Placed special orders or called other stores to find desired items.
- Promoted special offers and discounts to encourage additional purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Host
Margaritaville
Tulsa, Oklahoma
02.2023 - 10.2024
- Greeted guests upon arrival and provided them with menus.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Inspected dining areas for any damages or defects.
- Performed light administrative duties such as filing documents and taking messages.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Informed patrons of specialties and features.
- Provided excellent customer service by anticipating customer needs.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed incoming calls during busy shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Built positive relationships with other front-of-house and kitchen staff.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
Front Desk Receptionist
Expo inn
Tulsa , Oklahoma
11.2022 - 05.2024
- Updated and maintained office policies and procedures.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Used company badging system to create badges for new employees and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Completed basic bookkeeping and document filing.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled incoming and outgoing mail and packages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Scheduled and confirmed appointments for clients and staff.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled sensitive information in a confidential manner.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Investigated and analyzed client complaints to identify and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone, and via email.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Assembly Line Worker
Pinpoint personal
Tulsa, Oklahoma
11.2023 - 03.2024
- Built and packaged products to comply with multiple work orders and deadlines.
- Assembled component parts of items and completed hand-finishing of final products.
- Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Operated packaging machinery efficiently, minimizing downtime.
- Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Inspected all packaged items for quality assurance purposes.
- Applied lids or close-ups in finalization of product.
- Organized and labeled boxes in pallet racks to make item retrieval faster.
- Inspected outgoing shipments to maintain quality assurance standards.
- Followed established procedures for sorting and routing packages according to their destinations.
- Examined and inspected containers, materials or products to meet quality specifications.
- Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
- Assembled boxes, containers and other packaging materials according to specifications.
- Recorded packaging operations data for production tracking.
- Assembled cartons, crates, and containers to prepare for shipping.
- Collaborated with team members to meet packaging deadlines.
- Collaborated with team members to meet production goals efficiently.
- Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
Housekeeper
Hampton Inn Suites
Sand Springs, Oklahoma
10.2021 - 02.2023
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Emptied trash receptacles throughout the property.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Swept and damp-mopped private stairways and hallways.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Scrubbed kitchen appliances, countertops and fixtures.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Sorted and counted linens and organized in storage areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Provided information about hotel services upon request from guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Reported damage or theft of hotel property to management.
- Maintained and organized cleaning supplies stock.
- Followed safety procedures when handling hazardous materials.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Changed bed linens and towels, tidied up rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Communicated with maintenance team on damages to repair.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned rooms to occupant-ready status to satisfy future guests.
Warehouse Worker
Macy's distribution center
Owasso, Oklahoma
10.2022 - 01.2023
- Staged and sorted multiple types of products for loading.
- Provided assistance in loading and unloading containers from ships and trains.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Inspected damaged goods prior to disposal or return to vendor.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Maintained accurate inventory records using computerized tracking systems.
- Used scanners to track parcel information, condition or receipt.
- Assembled orders according to customer requests.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Identified discrepancies between physical count and computer data.
- Inspected incoming shipments for damage or discrepancies.
- Maintained stock levels in accordance with company policies.
- Used digital database to keep records of units and stock moved.
- Investigated any reported problems regarding shipping errors or damages.
- Used pallet jacks to move items to and from warehouse locations.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Verified accuracy of incoming shipments against purchase orders.
Education
GED -
Mabel Bassett
McLoud, OK04-2011
Some College (No Degree) - General Psychology
Connors State College
Warner, OKSome College (No Degree) - Personal Finance
Rose State College
Oklahoma City, OKSkills
- Department reset
- Positive and professional
- Regulatory compliance
- Returns and exchanges
- Self-checkout assistance
- Friendly and outgoing
- Price tagging
- Account assistance
- Cross-selling techniques
- Customer service
- Transaction processing
- Suggestive selling
- Display setup
- Backroom organization
- Fitting room maintenance
- Customer assistance
- Reliability and punctuality
- Email marketing
- Retail sales
- Customer follow-up
- Visual display arrangement
- Conflict resolution
- Data entry
- Point-of-sale system
- Gift card management
- Cash handling
- Customer needs assessment
- Barcode scanning
- Retail merchandising expertise
- Complaint management
- Store opening and closing
- Cash register operation
- Stocking and receiving
- Product merchandising
- Teamwork
- Shelf stocking
- Independent judgement
- Point of sale operation
- Stock replenishment
- Loss prevention
- Money handling
- Teamwork and collaboration
- Sales report generation
- POS system operation
- Retail store operations
- Phone etiquette
Timeline
Assembly Line Worker
Pinpoint personal
11.2023 - 03.2024
Retail Sales Associate
Margaritaville
02.2023 - 10.2024
Host
Margaritaville
02.2023 - 10.2024
Front Desk Receptionist
Expo inn
11.2022 - 05.2024
Warehouse Worker
Macy's distribution center
10.2022 - 01.2023
Housekeeper
Hampton Inn Suites
10.2021 - 02.2023
GED -
Mabel Bassett
Some College (No Degree) - General Psychology
Connors State College
Some College (No Degree) - Personal Finance
Rose State College