Kandy Houston
Temple,TX
Summary
Dynamic Assistant Manager with a proven track record at Rue 21, enhancing customer satisfaction and streamlining operations. Skilled in team leadership and problem-solving, adept at fostering positive relationships and efficiently managing financial transactions. Demonstrated success in inventory management and customer service, significantly reducing discrepancies and improving store environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Rue 21
12.2015 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
JCPenney
03.2012 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
Timeline
Assistant Manager
Rue 21
12.2015 - 10.2021
Sales Associate
JCPenney
03.2012 - 05.2014
High School Diploma -
Elizabeth High School
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