Experienced Receptionist with friendly demeanor and a proven track record in diverse office environments. Well-versed in security protocols, customer service, and administrative tasks. Skilled at managing multiple responsibilities simultaneously while maintaining a high level of efficiency and problem-solving skills.
Work History
Front Desk Receptionist
San Luis Resort
Galveston, TX
02.2025 - 06.2025
Managed front desk operations, ensuring exceptional guest experiences and seamless check-in/check-out processes.
Coordinated communication between departments to resolve guest inquiries and enhance overall service delivered.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Maintained confidentiality of service data to protect customer and business information.
Trained new receptionist staff on procedures, improving team efficiency and service quality.
Driver
Uber
Dickinson, TX
11 2021 - 09 2023
Maintained exemplary driving records through adherence to traffic laws.
Applied navigation tools to maintain adherence to schedules, and streamline travel.
Delivered outstanding customer support, ensuring timely resolution of concerns.
Demonstrated professionalism and friendliness to enhance the company's reputation during deliveries.
Seasonal Worker
BootBarn
Dickinson, TX
08 2021 - 11 2021
Achieved monthly sales targets consistently by implementing effective sales strategies, and maintaining a high level of product knowledge.
Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products, and checked the store system for merchandise at other sites. Answering questions about sizing, accessories, and merchandise care.
Processed POS transactions with precision, ensuring correct handling of coin, currency, payment cards, and receipts.
Night Auditor
Holiday Inn Express And Suites
Webster, TX
04 2021 - 08 2021
Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
Maintained accurate financial records by diligently balancing daily revenue reports, and identifying discrepancies.
Oversaw cash handling processes, ensuring compliance with company policies and safeguarding assets.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Barista
Starbucks
Dickinson, TX
09 2020 - 04 2021
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction, and foster loyalty.
Prepared high-quality beverages according to standardized recipes and customer preferences.
Delivered exceptional customer service, ensuring a welcoming environment for all guests.
Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Seasonal Worker
BootBarn
Dickinson, TX
11 2019 - 03 2020
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor, and reporting suspicious activities as required.
Trained and mentored new seasonal workers on efficient workplace procedures.