KANDYCE RICHARDS
Oklahoma City,OK
Summary
Knowledgeable A/R Specialist with strong background in managing accounts receivable processes. Proven track record in ensuring accurate billing and timely collections, enhancing financial efficiency. Demonstrated expertise in leveraging software tools and maintaining client relationships to achieve company goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Driver
Uber
OKLAHOMA CITY, OK
06.2020 - Current
- Delivered exceptional customer service by ensuring safe and timely transportation of passengers.
- Utilized GPS technology to navigate efficiently, optimizing routes for faster arrivals.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Managed passenger interactions, resolving issues and enhancing overall ride experience.
A/R SPECIALIST
EXPRESS EMPLOYMENT - CORPORATE
OKLAHOMA CITY
06.2023 - 01.2025
- Managed accounts receivable processes to ensure timely collections and minimize outstanding balances.
- Reconciled customer accounts to maintain accurate financial records and resolve discrepancies.
- Collaborated with sales and customer service teams to address billing inquiries and enhance client satisfaction.
- Supported the implementation of new policies and procedures related to accounts receivable management, contributing to improved operational efficiency.
- Managed a high volume of invoices while maintaining strict attention to detail and adherence to established deadlines.
- Provided excellent customer service when addressing client inquiries regarding billing issues or payment status updates.
- Familiarity with governmental accounting practices.
- excellent attention to detail, and ability to meet deadlines in a fast-paced environment.
CUSTOMER SERVICE REP II
CALIBER HOME LOANS/NEWREZ
OKLAHOMA CITY
05.2020 - 03.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call scenarios while maintaining quality service standards.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
CUSTOMER SERVICE REP
NTT DATA
OKLAHOMA CITY
10.2018 - 04.2020
- Resolved customer inquiries and issues through multiple communication channels, enhancing customer satisfaction.
- Created online applications for federal and state health and dental insurance.
- Updated profiles for tax credits.
- Process proof of income, residency, and immigration status.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
PUTNAM CITY HIGH SCHOOL
OKLAHOMA CITY, OKSkills
- Time management
- Customer account reconciliation
- Invoice processing
- Accounting software proficiency
- Payment posting
- Bank deposits
- Credit memos
- Multitasking and organization
- Billing systems and software
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Payment processing
Timeline
A/R SPECIALIST
EXPRESS EMPLOYMENT - CORPORATE
06.2023 - 01.2025
Driver
Uber
06.2020 - Current
CUSTOMER SERVICE REP II
CALIBER HOME LOANS/NEWREZ
05.2020 - 03.2023
CUSTOMER SERVICE REP
NTT DATA
10.2018 - 04.2020
High School Diploma -
PUTNAM CITY HIGH SCHOOL