Kanecha Adams
Memphis,TN
Summary
Customer-focused professional with 5+ years of experience delivering high-quality support in fast-paced environments. Skilled in handling high-volume customer interactions, resolving issues efficiently, and maintaining professionalism across phone, email, and in-person communication. Proven ability to multitask, adapt quickly to new systems, and work independently—seeking a remote customer service role where I can contribute to positive customer experiences.
Overview
12
12
years of professional experience
Work History
Operations Manager
Southern Hands Homestyle Cooking
Memphis, TN
09.2023 - Current
- Streamlined daily operations to enhance efficiency in food preparation and service delivery.
- Supervised staff training programs, improving team performance and service standards.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Developed standard operating procedures, enhancing consistency in food quality and presentation.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Shipping and Receiving Clerk
Arvato Bertelsmann
Memphis, TN
01.2023 - 09.2023
- Processed incoming shipments, ensuring accurate documentation and compliance with safety standards.
- Managed inventory controls, maintaining optimal stock levels and minimizing discrepancies.
- Operated warehouse management systems to track shipments and improve workflow efficiency.
- Coordinated with carriers for timely pickups and deliveries, enhancing logistics operations.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Customer Service Cashier
At Home Decor Superstore
Memphis, TN
11.2022 - 01.2023
- Processed customer transactions accurately and efficiently at point of sale.
- Handled cash, credit, and gift card transactions with precision.
- Assisted customers in locating products and providing product information.
- Maintained organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Restaurant Manager
Southern Hands Homestyle Cooking
Memphis, TN
04.2014 - 09.2022
- Led staff meetings to communicate goals, expectations, and operational updates effectively.
- Resolved customer complaints promptly to maintain high satisfaction levels and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
Associate of Arts - Film And Video Production
The Art Institute of Atlanta
Atlanta, GA03.2014
Skills
- Customer Support (Phone, Email, Chat)
- Conflict Resolution & De-escalation
- CRM Systems & Order Tracking
- Data Entry & Documentation
- Multitasking in High-Volume Environments
- Remote Communication & Time Management
- Microsoft Excel & Computer Literacy
- Problem-Solving & Attention to Detail
Timeline
Operations Manager
Southern Hands Homestyle Cooking
09.2023 - Current
Shipping and Receiving Clerk
Arvato Bertelsmann
01.2023 - 09.2023
Customer Service Cashier
At Home Decor Superstore
11.2022 - 01.2023
Restaurant Manager
Southern Hands Homestyle Cooking
04.2014 - 09.2022
Associate of Arts - Film And Video Production
The Art Institute of Atlanta