LaTania English
Orlando,USA
Work Preference
Summary
Dynamic Operations Manager with a proven track record at Budding Roses Preschool, excelling in customer support and issue resolution. Skilled in Microsoft Excel and training new hires, I enhance team performance and ensure compliance. My strong communication and time management abilities drive operational success and foster positive parent relationships.
Overview
26
26
years of professional experience
Work History
Operations Manager
Budding Roses Preschool
Orlando, FL
05.2011 - Current
- Managed daily operations including scheduling, parent communication, billing, and record keeping.
- Responded to parent inquiries via phone and email with professionalism and empathy.
- Maintained organized digital and paper records in compliance with state regulations.
- Utilized Microsoft Office tools to track enrollment, payments, and staff documentation.
- (Small Business)
Customer Service Representative / Subject Matter Expert
AT&T Contact Center
Orlando, FL
01.2006 - 05.2011
- Handled high-volume inbound customer calls, resolving billing, service, and technical issues while meeting performance metrics.
- Served as Subject Matter Expert, assisting peers with complex customer concerns and system navigation.
- Trained new hires on systems, policies, and customer service best practices, improving onboarding efficiency.
- Documented customer interactions accurately to maintain account integrity and compliance.
Nursing Technician
Huntington Hospital
Long Island, NY
08.2000 - 01.2005
- Provided direct patient support while maintaining accurate documentation.
- Communicated clearly with medical staff and patients in a fast-paced environment.
- Demonstrated reliability, confidentiality, and attention to detail.
Education
Bachelor of Science - Early Education Administration
Purdue Global
Indiana 12-2020
Skills
- Customer support (phone, email, chat)
- Call center operations
- Issue resolution and de-escalation
- Remote work readiness
- CRM and data entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Training and onboarding
- Time management
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Budding Roses Preschool
05.2011 - Current
Customer Service Representative / Subject Matter Expert
AT&T Contact Center
01.2006 - 05.2011
Nursing Technician
Huntington Hospital
08.2000 - 01.2005
Bachelor of Science - Early Education Administration
Purdue Global