Kaneisha Ferguson
Thomasville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Past military experience brings the ability to follow directions, lead others, and find solutions. Known for perseverance in task completion and an outstanding work ethic.
Overview
6
6
years of professional experience
Work History
Receptionist
Durham Chiropractic-acupuncture Clinic
Winston-Salem , NC
2019.12 - 2020.06
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Adhered strictly to HIPAA regulations while handling confidential patient information.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Assisted back office patient processes to reduce office wait times.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
Certified Nursing Assistant
Brookdale Assisted Living
High Point , NC
2018.08 - 2020.02
- Supported non-ambulatory residents in range of motion exercises.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered patient call signals and signal lights to determine patients' needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Federal Work Study Student
Dream Center Education Holdings, LLC
High Point , NC
2018.03 - 2018.10
- Greeted visitors to the Dean's office in a professional manner.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintained personal desk and common area in neat and organized fashion.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled incoming calls and directed callers to appropriate department or employee.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Petroleum Supply Specialist
United States Army
Fort Hood , TX
2014.05 - 2016.04
- Assessed customer needs in order to recommend appropriate types of fuels or lubricants.
- Ensured compliance with safety regulations and industry standards in all areas of supply operations.
- Monitored process indicators, instruments, gauges and meters to detect and report faults.
- Performed inspections, maintenance service and basic repairs on equipment.
- Responded promptly to inquiries from customers regarding product availability or pricing.
- Monitored and evaluated the inventory levels of petroleum products to ensure adequate supplies.
- Oversaw receiving, shipping and storage of fuel.
Education
Bachelor of Arts - Psychology
South University
High Point, NC2021-11
Associate of Arts -
Guilford Technical Community College
Jamestown, NC2020-07
High School Diploma -
Robert B Glenn High School
Kernersville, NC2011-05
Skills
- Documentation Skills
- Equipment Maintenance Procedures
- Samples Collection
- Security Understanding
- Inventory Restocking and Oversight
- Medical Billing
- Patient Relations
- Appointment Scheduling
- Patient Care
- Data Entry
- File Management
- Greeting and Seating Clients
- Time Management
- Customer Needs Assessment
- Cash Handling
- Compassionate Communication
- Complex Problem-Solving
References
References available upon request.
Timeline
Receptionist
Durham Chiropractic-acupuncture Clinic
2019.12 - 2020.06
Certified Nursing Assistant
Brookdale Assisted Living
2018.08 - 2020.02
Federal Work Study Student
Dream Center Education Holdings, LLC
2018.03 - 2018.10
Petroleum Supply Specialist
United States Army
2014.05 - 2016.04
Bachelor of Arts - Psychology
South University
Associate of Arts -
Guilford Technical Community College
High School Diploma -
Robert B Glenn High School
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