Kaneisha Gladney
Katy,TX
Summary
Dynamic insurance professional with a proven track record at Ehealth, excelling in client assessment and insurance sales strategy. Skilled in negotiating optimal coverage solutions while ensuring compliance with regulations. Recognized for enhancing client retention through exceptional customer follow-up and tailored recommendations, driving satisfaction and loyalty in a competitive market.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Insurance Agent
Ehealth
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Managed incoming calls to discuss various insurance options with policyholders.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Maintained compliance with insurance product regulations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Customer Success Representative
SelectQuote
- Utilized CRM software to manage client relationships.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Revenue Cycle Specialist
Exact Sciences Laboratories
06.2015 - 09.2025
- Managed account balances and performed reconciliations.
- Identified and resolved payment issues between patients and providers.
- Submitted electronic/paper claims documentation for timely filing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
ABA Billing Specialist
ABC Behavior Therapy
09.2022 - 05.2024
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Resolved billing variances through thorough research to maintain system integrity.
- Researched and resolved billing discrepancies to enable accurate billing.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Collections Coordinator
State Collection Service
06.2008 - 07.2015
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Science - Human Services
Madison Area Technical College
Madison, WI05.2013
Skills
- Customer follow-up
- Client assessment
- Life insurance
- Insurance sales strategy
- Negotiation abilities
- Client retention
- Licensed insurance agent
- Health insurance
Certification
AAPC CPC
Health and life insurance license
Timeline
ABA Billing Specialist
ABC Behavior Therapy
09.2022 - 05.2024
Revenue Cycle Specialist
Exact Sciences Laboratories
06.2015 - 09.2025
Collections Coordinator
State Collection Service
06.2008 - 07.2015
Insurance Agent
Ehealth
Customer Success Representative
SelectQuote
Associate of Science - Human Services
Madison Area Technical College