KANEKQUA STEVENS
CHARLOTTE,NC
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
19
19
years of professional experience
Work History
Patient Outreach Telehealth Specialist
Atrium Health
Charlotte, NC
04.2024 - Current
- Utilizes a Computer Technology Integrated (CTI) telephone answering system for processing inbound and outgoing calls
- Demonstrates proficiency in database applications used on a daily basis
- Assigns all concerns to appropriate personnel within a timely manner
- Schedules reminder calls and follow-up calls to obtain feedback regarding patient experience
- Assists clients during times of phone and power outages by maintaining a positive and professional attitude during emergency situations and utilizing the emergency phone system
- Provide 24/7 technical support for patients, insurance verification, CSR complaint, grant access/proxy and schedule appointments
- Online chat, virtual video support assisting with scheduling, RX refill requests and finding providers
- Virtual care/video support for all practices, troubleshooting for echeck-in, connectivity issues and work/school note issues
- Life share: organ/tissue coordination between hospital and donor center
- Peer-to-peer support for Marketing and after hours teams and support as needed.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Streamlined the virtual support process for increased efficiency and improved response times.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
Patient Connection Specialist
Atrium Health
Charlotte, NC
01.2023 - 04.2024
- Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to the ages, culture, developments stages, and special needs of the patient population
- Exemplifies the importance of patient care connection through attributes of exceptional customer service, effective communication and efficient navigation of the enterprise resources
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call
- Maintains expert working knowledge of database applications while ensuring patient privacy
- Fulfill patients requests, according to specific service line and/or department directives
- Works as a team player, while consistently achieving departmental goals and metrics
- Facilitate patient requests in a safe manner
- Extensive knowledge of service deliverables is continuously promoted to drive efficiencies in achieving one call resolution while ensuring patient satisfaction
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service guideline.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased team efficiency by streamlining communication and collaboration among connectors.
- Enhanced customer satisfaction through timely and accurate order processing and followup.
- Ensured product quality standards were consistently met by closely monitoring production processes, identifying areas for improvement, and providing feedback.
- Improved patient outcomes by providing comprehensive and personalized care plans for each individual.
- Developed strong relationships with patients and their families, fostering trust and ensuring open communication.
- Enhanced the efficiency of the clinic, streamlining administrative processes and optimizing appointment scheduling.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Event Planner Coordinator
New York Presbyterian Hospital
New York, NY
11.2018 - 02.2021
- Coordinated event entertainment, including music, performers and guest speakers
- Focus on all aspects, such as venue, seating, dining and guest list
- Planned corporate events with immaculate customer service skills using precise knowledge
- Worked with clients to identify their needs and ensure customer satisfaction
- Created boardroom presentations including videos and presenting PowerPoint slides
- Designed labels, files, invitations and poster boards for all events
- Responded to customer requests via telephone, email and face-to-face efficiently in a timely manner
- Entered detailed event data in outlook calendar
- Managed small to large events from 15-500 attendees
- Assisted with reception style set-up
- Maintain a working relationship with vendors and venues
- Anticipating and planning for possible different scenarios
- Worked closely with the catering and EVS team to connect the dots to have a successful event
- Managed multiple projects efficiently and effectively
- Proposed ideas to improve and provide excellent service.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Developed tailored event plans to meet client objectives, ensuring seamless execution and positive guest experiences.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Enhanced event experiences by meticulously planning and executing memorable occasions.
- Streamlined communication with clients and vendors, ensuring smooth event coordination.
- Enhanced project efficiency by developing and
- Streamlined workflow processes for improved team productivity and project outcomes.implementing effective planning strategies.
- Boosted event sales revenue by developing and implementing effective marketing strategies.
- Increased overall corporate event bookings through targeted outreach and persuasive sales presentations.
- Developed creative event concepts with attention to detail, resulting in memorable experiences for attendees.
- Managed vendor relationships to ensure timely delivery of services and products for successful events.
- Implemented innovative marketing strategies to maximize event attendance and engagement.
- Actively participated in planning menus for restaurant and for event catering.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Catering Assistant / Food & Nutrition
New York Presbyterian Hospital
New York, NY
06.2015 - 11.2018
- Maintained computer tracking systems- Event Master/Catertrax and other relevant documentations
- Operate customer friendly switchboard
- Connected the dots throughout the department, making sure that all events were executed in a timely manner
- Planned events for Executives/VPs/Donors and general meetings in hospital facilities
- Assisted Chef Pnina Peeled in food preparations and presentations
- Adhered to company quality constraints with best practices to ensure guest satisfaction
- Carried out supervisory responsibilities in accordance with company policies
- Effectively listed to understand and clarify guest concerns and issues, resolving customer/guest complaints quickly
- Maintained an atmosphere of enthusiastic client service
- Established and maintained a positive work environment
- Explored menu options in detail so the customers can make an educated decision on food items
- Set dining tables according to the style of venue desired and service standards
- Move and arrange tables, chairs and plate settings, organizing seating for groups with special needs
- Demonstrated genuine hospitality while greeting and establishing rapport with all parties
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Tend to buffet to make sure that the correct food items were displayed and replenished as needed.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Collaborated with team members to execute seamless catering events for clients.
- Supported efficient kitchen operations by maintaining a clean and organized workspace.
- Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
- Offered excellent customer service, addressing client concerns promptly and professionally.
- Contributed to increased sales through upselling additional catering services during client consultations.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Improved client satisfaction by providing personalized nutrition consultations and developing tailored meal plans.
- Enhanced organizational efficiency by streamlining internal processes for food safety and regulatory compliance.
- Handled catering scheduling, ordered food and planned events.
- Enhanced customer satisfaction by developing and implementing creative menu plans tailored to client preferences.
- Streamlined kitchen operations for increased efficiency by designing well-organized meal preparation schedules.
Administrative Assistant
New York Presbyterian Hospital
New York, NY
11.2007 - 06.2015
- Analyzed departmental documentations for appropriate distribution and filing
- Copied, logged and scanned supporting documentation
- Worked directly with management to achieve departmental vision
- Responding to customer requests, viewing telephone and email
- Coordinated, scheduled and arranged meetings on calendars including business and social events
- Operated BedTracking/Sentact systems to meet housekeeping needs for your patients
- Planned yearly events for EVS Department celebrations
- Organized all new hires and existing employee files
- Helped distribute employee checks and uniforms
- Managed office supplies, organized office meetings
- Greeted numerous visitors including vendors, environmental services staff members.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Publisher
New York Life
Sleepy Hollow, NY
01.2007 - 11.2007
- Assembled all papers, images, information and data for suit publications
- Printed specified number of volumes in a clean professional manner after proofreading, editing before issuing to the public.
- Researched, developed and pitched stories that reflected the unique sensibilities of the New York Life network.
- Enhanced publication quality by meticulously editing and proofreading content prior to release.
- Streamlined production processes for increased efficiency and reduced turnaround time.
- Managed a diverse team of editors, designers, and writers for successful project completion.
- Increased readership with targeted marketing strategies and engaging content development.
- Oversaw the publication of multiple successful titles, resulting in high sales figures and positive reviews.
Receptionist
DHS - Department of Homeless Services
New York, NY
02.2005 - 06.2005
- Greeted customers and visitors in-person and via telephone calls
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Provided clerical support to company employees, including copying, faxing and file management.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Culinary Arts
Escoffier
Charlotte06.2023
Associate of Science - Business Technologies, Culinary Arts
Monroe College
The Bronx, NY06.2007
Skills
- Relevant Skills: Managerial, Strong Analytical, Team Builder Research, Presentations, Detail Oriented,Self-Motivated and Highly
- Dependable
- Computer Skills: Proficient in
- Microsoft Word, Excel, PowerPoint, Outlook and Publisher
- Customer Relations
- Root Cause Analysis
- Supply Management
- Quality Assurance
- Emergency Response
- Technical communication
- Expert Problem Solving
- Quality Assessment
- Self Motivation
- Reliability
- Interpersonal Communication
- Analytical Skills
- Problem-solving aptitude
- Teamwork and Collaboration
- Relationship Building
- Analytical Thinking
- Time management abilities
- Professionalism
Interests
VOLUNTEER
, St.Mathews & St Timothy’s Church
Prepared and served meals to the Homeless
Timeline
Patient Outreach Telehealth Specialist
Atrium Health
04.2024 - Current
Patient Connection Specialist
Atrium Health
01.2023 - 04.2024
Event Planner Coordinator
New York Presbyterian Hospital
11.2018 - 02.2021
Catering Assistant / Food & Nutrition
New York Presbyterian Hospital
06.2015 - 11.2018
Administrative Assistant
New York Presbyterian Hospital
11.2007 - 06.2015
Publisher
New York Life
01.2007 - 11.2007
Receptionist
DHS - Department of Homeless Services
02.2005 - 06.2005
Culinary Arts
Escoffier
Associate of Science - Business Technologies, Culinary Arts
Monroe College