Kanesha Blizzard
PRINCE GEORGE,VA
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and customer service roles, notably at District 19 Community Services Board. Excelled in leadership, managing a team of 10-14 at AMA Consulting, and demonstrated expertise in Microsoft Office and quality assurance. Proven track record of enhancing team efficiency and customer satisfaction through exceptional service and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
District 19 Community Services Board
PETERSBURG, VA
12.2024 - Current
- Provides coverage for support staff positions when staff is unavailable, on leave, etc.
- Provides excellent customer service at all times, including positive communication skills.
- Provides information and assistance to individuals, vendors, staff, or parties seeking services, or who need information.
- Collects payments and fees for services from individuals as required by the program, processing financial documents, as well as agency procurement requests.
- Conducts financial screenings and assessments as required by the program.
- Answers phones, greets visitors, manages mail and front desk duties, files, faxes, etc.
- provides administrative support with minimal supervision
Lead Eligibility Specialist
AMA Consulting
Miami, FL
03.2020 - 05.2024
- Lead a team of 10-14 eligibility specialists to complete rental relief applications according to the policies and procedures, weekly team meetings, quality checks, take escalated calls, and all other task assigned by management
Customer Service Representative
Advance America
Colonial Heights, VA
10.2016 - 03.2020
- Process payday loans, car title loans, data entry, bank deposits, process payments, print checks, count register and assure drawer was balanced, and keep the store clean
Education
High School Diploma - General Studies, Cosmetology
Prince George High
Prince George, VA06.2003
Skills
- Microsoft Office
- Leadership
- Data entry
- Phone Etiquette
- Quality Assurance
- Administrative procedures
- File organization
- Scheduling appointments
- Document scanning
- Telephone reception
- Inventory management
References
Available Upon Request
Personal Information
Title: Administrative Assistant Specialist
Specialachievements
- Promoted to a lead with AMA consulting after 9 months of dedicated employment
- Grew sales by 35% with my marketing ideas at Advance America
Timeline
Administrative Support Specialist
District 19 Community Services Board
12.2024 - Current
Lead Eligibility Specialist
AMA Consulting
03.2020 - 05.2024
Customer Service Representative
Advance America
10.2016 - 03.2020
High School Diploma - General Studies, Cosmetology
Prince George High