Ricquelle L. Wheeler
Ashtabula,Ohio
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Support Specialist
Alpha Imaging, LLC
06.2022 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assist hospitals and other medical facilities with service issues on their radiology equipment
- Dispatch engineers to the correct locations and obtain service details
- Verify invoices from vendors, place parts orders
- Maintain documentation and organized records on FDA paperwork and recalls
CASE MANAGER
COMMUNITY COUNSELING CENTER
05.2021 - 06.2022
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented comprehensive case management plans to address client needs and goals.
RESIDENT SUPERVISOR
NEOCAP
12.2020 - 05.2021
- Answered phones
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
LEGAL SECRETARY
MALCOLM S. DOUGLAS
08.2020 - 11.2020
- Diligently edited legal correspondence for grammar and spelling.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Managed Quickbooks and Office billing
- Scheduled all appointments, appearances and briefings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
Legal Advocate
HOMESAFE, INC
11.2018 - 08.2020
- Complete necessary and appropriate intake with victims of domestic violence
- Accompany victims to court for hearings and other related matters
- Review domestic violence police reports and contact victims to provide assistance
- Assist victims with filings for Civil Protective Orders
Education
Bachelor of Science - Criminal Justice
Kent State University- Ashtabula
Ashtabula, OH05.2017
Associate of Science - Arts
KENT STATE UNIVERSITY
ASHTABULA, OHIOBachelor of Science - General
John Carroll University
University Heights, OH Skills
- Client Meetings
- Meeting Support
- Quotes Coordination
- Telephone Reception
- Office Supplies and Inventory
- Clerical Support
- Project Management
- File Organization
- Microsoft Office
- Dictation and Transcription
- Computers and Technology
Timeline
Administrative Support Specialist
Alpha Imaging, LLC
06.2022 - Current
CASE MANAGER
COMMUNITY COUNSELING CENTER
05.2021 - 06.2022
RESIDENT SUPERVISOR
NEOCAP
12.2020 - 05.2021
LEGAL SECRETARY
MALCOLM S. DOUGLAS
08.2020 - 11.2020
Legal Advocate
HOMESAFE, INC
11.2018 - 08.2020
Bachelor of Science - Criminal Justice
Kent State University- Ashtabula
Associate of Science - Arts
KENT STATE UNIVERSITY
Bachelor of Science - General
John Carroll University
Similar Profiles
Timothy BruceTimothy Bruce
Printer Technician at Alpha Laser & ImagingPrinter Technician at Alpha Laser & Imaging
Marcus River-CoastMarcus River-Coast
Managing Member at South Florida X-Ray Imaging, LLCManaging Member at South Florida X-Ray Imaging, LLC
Grace Morales-ReyesGrace Morales-Reyes
Receptionist/Medical Insurance Specialist at Hagan Imaging LLC.Receptionist/Medical Insurance Specialist at Hagan Imaging LLC.
Kelly VitoKelly Vito
Director of Culture & Climate at Buckeye Local School DistrictDirector of Culture & Climate at Buckeye Local School District
Jacob RobarJacob Robar
Coating Operator at Avery DennisonCoating Operator at Avery Dennison