Kanesha Brown
Raleigh,NC
Summary
Experienced and trained in resolving customer complaints and encouraging conflict resolution. Recognized as excellent customer service professional amongst peers, with effective written and oral communication skills. Experience in managing and training peers. Loan Counselor skilled at working independently under tight deadlines. Trained in entry-level management leadership and customer service.
Overview
11
11
years of professional experience
Work History
Loan officer
Time Financial Service
Raleigh, NC
09.2018 - Current
- Notary, Sales Life insurance, File legal documents, legal aide
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Monitored key dates to obtain information by deadlines.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Small Package Handler
UPS
Raleigh, NC
12.2017 - 02.2020
- Selected for Safety Committee
- Adhered to social distancing protocols and wore mask or face shield.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Monitored company inventory to keep stock levels and databases updated.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Customer Service Representative
Express Pros/NC Quick Pass
Morrisville, NC
10.2013 - 01.2015
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service
Fred Anderson Toyota Rent A Car
Raleigh, NC
12.2012 - 10.2013
- Managed reservation counter, would open and close
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Delivered vehicle to customer locations within specific timeframes.
Rental Agent
Avis Budget
Lynchburg, VA
06.2009 - 10.2012
- Handled rental request via internet, phone, or in person
- Verified all customer information accurate
- Sold optional coverage and upgrades for commission
- Pen and Close location
- Prepared end of day ledger
- Processed multiple reports
- Assisted manager with day to day operations
- Generated leads for vehicel rentals through targeted marketing.
Education
Associate of Arts - Liberal Arts And General Studies
Tidewater Community College
Norfolk, VA07.2011
Diploma -
Rustburg High School
Rustburg, VA06.2009
Skills
- Proficient in 10-key
- Practiced at FHA loan process
- Experian Transact SM
- Credit
- Cash Handling
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Loan officer
Time Financial Service
09.2018 - Current
Small Package Handler
UPS
12.2017 - 02.2020
Customer Service Representative
Express Pros/NC Quick Pass
10.2013 - 01.2015
Customer Service
Fred Anderson Toyota Rent A Car
12.2012 - 10.2013
Rental Agent
Avis Budget
06.2009 - 10.2012
Associate of Arts - Liberal Arts And General Studies
Tidewater Community College
Diploma -
Rustburg High School