Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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KANESHA CROWDER

Atlanta,Georgia

Summary

Talented Customer Enthusiast Professional with 10+ years of experience managing complex projects and customer service functions in fast-paced and fast-growing industries. Demonstrated ability to prioritize competing demands and complex workflows effectively. Track record of consistently meeting department objectives and applying skills to meet goals. Exceptional written and verbal communication skills. Proven capacity for organizing and leading teams across multiple functions. Established strength in improving productivity. Passion for meeting new challenges and solving problems.

Overview

10
10
years of professional experience

Work History

Sales Consultant

Progressive
Atlanta, Georgia
02.2023 - Current
  • Communication: Promptly responded to call inquiries by explaining product features and service advantages to potential customers. Communicated coverage options to potential policyholders, answering questions or concerns.
  • Product Knowledge: Researched and analyzed beneficial insurance products in effort to show potential buyers benefits and advantages. Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Strategic Thinking: Increased sales through consultative sales approach and focused relationship building by demonstrating empathy and active listening skills. Developed personalized insurance policies based on their needs.
  • Professional-Development: Pursued continued professional development through insurance workshops, courses and webinars.

Operations Manager

Xcloosiv Fotobooth
Atlanta, Georgia
08.2020 - 02.2023
  • Business Strategy: Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Communication: Coordinated with Human Resources staff on employee leaves of absence or termination paperwork. Built strong operational teams to meet process and production demands.
  • Efficiency: Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Time Management: Researched discrepancies in payroll data and provided corrective action when needed.

Claims Adjuster

Liberty Mutual
Atlanta, Georgia
03.2021 - 11.2021
  • Customer Service: Researched and verified insurance policy coverage. Coordinated coverages while applying applicable deductibles to customer claims.
  • Collaborative: Provided support to customers, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
  • Proactive: Set expectations by providing policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
  • Attention to Details: Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
  • Communication: Communicate with several team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.

Administrative Office Coordinator

Delta Air Lines, Inc
Atlanta, GA
08.2017 - 08.2020
  • Verbal and Written Communication: Collaborated with accounting personnel to reconcile accounts related to payroll activities each month. Monitor inbox daily for employee inquiries.
  • Compliance: Checked adherence to Federal Aviation Administration requirements by performing quality control audits on written correspondence involving disability services.
  • Problem Solving: Resolved discrepancies between payroll records and employee inquiries within a timely manner.
  • Organization: Maintained accurate and complete internal documentation of required information that meets Delta's Risk Management and Federal Aviation Administration requirements. .
  • Research: Performed extensive research in internal databases to identify potential growth opportunities within department workflow.
  • Data Entry: Processed accounts payable including coding invoices for payment approval. Verified employee hours worked against timesheets provided by supervisors. Updated employee profiles with changes in job titles or salaries as required.

Solutions Supervisor

Delta Air Lines, Inc
Atlanta, Georgia
05.2014 - 08.2017
  • Reputable: Safeguarded Delta’s image and reputation by rapidly identifying win-win solutions that balanced company and customer needs in demanding, fast-paced environment.
  • Resource Management: Organized internal and external resources necessary to compensate Delta customers appropriately for travel delays and other inconveniences.
  • Achievement: Earned company awards for top individual performance, highest productivity and most dramatic improvement.
  • Data and Assessment: Assessed customer needs by researching internal data bases to discover cause of disrupted travel.
  • Interpersonal: Analyzed and resolved customer complaints via correspondence, email, or webchat. Demonstrated empathy by relating to customer's situation and actively listening to their concerns.
  • Conflict Resolution: Recognized crisis situations implemented necessary actions to resolve as quickly as possible.
  • Product Knowledge: Maintain expert awareness of all Delta products and processes

Education

University of West Georgia

Skills

  • Aviation Disability and Safety Compliance
  • Problem Solving
  • Time Management, Reliable, Multitasking and Organization
  • Leadership
  • Resource Management
  • Conflict Resolution
  • Communication
  • Payroll Auditing
  • Product Knowledge
  • Interpersonal
  • Critical Thinking
  • Mentoring
  • Data Reconciliation
  • Billing
  • Audit Support
  • Research Support
  • Accounts Payable
  • Financial Reports
  • Analytical Skills
  • Payroll Processing
  • Record-Keeping

Accomplishments

  • Recognized as one of the highest producing Sales Consultant at a company with over 55,000 employees
  • Developed and implemented a management system that streamlined workflows and increased employee productivity by 20%.

Timeline

Sales Consultant

Progressive
02.2023 - Current

Claims Adjuster

Liberty Mutual
03.2021 - 11.2021

Operations Manager

Xcloosiv Fotobooth
08.2020 - 02.2023

Administrative Office Coordinator

Delta Air Lines, Inc
08.2017 - 08.2020

Solutions Supervisor

Delta Air Lines, Inc
05.2014 - 08.2017

University of West Georgia

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KANESHA CROWDER