Kanesha Parker
Brooklyn,NY
Summary
Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.
Overview
2
2
years of professional experience
Work History
Client Service Specialist
Northwell-Metro OBGYN
Brooklyn, NY
10.2022 - 07.2023
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality
- Analyze customer feedback to identify trends, suggesting improvements to products, services, and support processes to enhance overall client satisfaction
Customer Support Specialist
Maximus
Remote
03.2024 - 04.2024
- Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment
- Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity
- Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed
- Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively
Customer Service Representative
Oak Street Health
Remote
11.2023 - 12.2023
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction
Education
Associates - Health Administration
Berkeley College
01.2019
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software
- Database Management
- Remote Work Collaboration Tools
- Attention to Detail
- Time Management
- CRM
Timeline
Customer Support Specialist
Maximus
03.2024 - 04.2024
Customer Service Representative
Oak Street Health
11.2023 - 12.2023
Client Service Specialist
Northwell-Metro OBGYN
10.2022 - 07.2023
Associates - Health Administration
Berkeley College