Kanesha Tolliver
Las Vegas ,NV
Summary
Dynamic Housekeeping Supervisor with a proven track record at Virgin Hotels, enhancing guest satisfaction through rigorous quality control and effective training. Skilled in cleaning techniques and health compliance, I foster team productivity and resolve issues promptly, ensuring exceptional service and a pristine environment. Committed to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Virgin Hotels
Las Vegas
06.2023 - 08.2025
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Housekeeping Supervisor
Aria
Las Vegas
11.2020 - 11.2022
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Housekeeping Supervisor
The Plaza Hotel and Casino
Las Vegas, NV
09.2016 - 12.2017
- Coordinated scheduling to optimize labor efficiency during peak periods.
- Developed training materials to enhance team knowledge and performance consistency.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Housekeeping Supervisor
The Silverton Hotel and Casino
Las Vegas, NV
03.2013 - 05.2015
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Implemented effective inventory management for cleaning supplies and equipment.
- Conducted regular inspections of guest rooms and public areas to maintain service quality.
- Resolved guest concerns promptly, enhancing overall guest experience and satisfaction ratings.
- Collaborated with maintenance team to address facility issues impacting housekeeping operations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Education
High School Diploma -
Washington Prep High School
Los Angeles, CASkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Health and safety compliance
Timeline
Housekeeping Supervisor
Virgin Hotels
06.2023 - 08.2025
Housekeeping Supervisor
Aria
11.2020 - 11.2022
Housekeeping Supervisor
The Plaza Hotel and Casino
09.2016 - 12.2017
Housekeeping Supervisor
The Silverton Hotel and Casino
03.2013 - 05.2015
High School Diploma -
Washington Prep High School