KANESHA WASHINGTON
Dallas,TX
Summary
Experienced Human Resources professional with expertise in HR operations, including employee relations, regulatory compliance, and payroll support. Proficient in conflict resolution, strategic alignment, and data management to enhance workforce effectiveness and ensure adherence to employment laws. Committed to driving organizational success through innovative HR solutions and fostering a compliant, engaged workplace.
Overview
18
18
years of professional experience
Work History
HR Generalist
City of Balch Springs
06.2025 - Current
- Administer and support Human Resources operations, including recruitment and onboarding, employee relations, leave administration, payroll support, benefits coordination, position classification support, and personnel records management.
- Serve as the primary point of contact for employee inquiries, mediate workplace conflicts, support performance reviews, and advise managers on disciplinary actions.
- Assist in developing and implementing HR policies, monitoring adherence to employment laws, and ensuring compliance.
- Serve as a strategic HR advisor to department leaders, ensuring HR practices align with organizational goals and comply with evolving federal, state, and local laws and regulations.
- Process FMLA requests in compliance with federal regulations, including reviewing medical certifications, tracking leave usage, communicating with employees and management, and maintaining accurate and confidential records.
- Review, process, and maintain personnel actions, Human Resources records, reports, and system updates to ensure accuracy, compliance, and operational consistency.
- Provide leadership, mentorship, and subject matter expertise to colleagues by guiding team members on complex processes, sharing best practices, and promoting operational efficiency.
- Support and coordinate payroll operations by reviewing and verifying payroll transactions, processing adjustments, maintaining accurate payroll records, and collaborating with departments to ensure timely and compliant payroll processing.
- Manage employee relations issues, providing guidance for conflict resolution and promoting workplace harmony.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Relationship Banker
Wells Fargo Bank
12.2012 - 06.2025
- Utilized credit risk management in variety of platforms to manage client data, resolve issues, generate reports, and develop client relationships.
- Monitor accounts for irregularities and detect suspicious account activity by following banking procedures.
- Adhere to banking regulations, protect client data, and handle necessary branch administrative duties.
- Led daily branch operations, including approving teller transactions, conducted monthly meetings with bankers and tellers to align goals and priorities, to support a high level of service delivery and operational accuracy.
- Managed client portfolios by identifying financial needs, recommending appropriate banking products, and achieving sales targets to enhance customer satisfaction and retention.
Assistant Bank Manager
First Convenience Bank
01.2010 - 12.2012
- Serve as a role model for ethical behavior and compliance with all laws, regulations, and policies.
- Assist the Bank Manager in leading, directing, and motivating tellers to provide quality customer service that meets or exceeds bank standards.
- Investigate and resolve customer complaints in a prompt and professional manner.
- Actively recruited and oversaw training for all new branch employees.
- Support staff results by communicating job expectations and planning, monitoring, and appraising job results.
- Conducted monthly audits and prepared for annual audits to ensure bank was in compliance.
- Assisted the Branch Manager in conducting candidate interviews, evaluate applicant qualifications, and support the hiring decisions to ensure effective team development and operational success.
- Mentored and trained staff on customer service best practices and operational procedures.
Personal Banker
First Convenience Bank
11.2008 - 01.2010
- Assisted Client's in establishing banking accounts by opening checking, savings, certificate of deposits.
- Accountable for the personal achievement of monthly new account production as assigned by upper management.
- Initiated wire transfers and conducted teller transactions while providing excellent customer service.
- Provided personalized financial solutions and managed client portfolios to increase customer retention and drive revenue growth.
- Educated clients on Individual Retirement Accounts including account options, contribution limits, and long-term retirement planning strategies.
Education
Master of business Administration (MBA) - Human Resources Management
University of North Texas
Denton, TX12.2024
Bachelor of Business Administration (BBA) - Finance
University of North Texas at Dallas
Dallas, Tx01.2023
Skills
- Effective Communication
- Relationship Management
- Strategic alignment
- Organizational skills
- Employee Relations
- Talent Acquisition
- Time Management
- Training and Development
- Risk management
- HRIS Management
- Compliance Auditing
- Policy Compliance
Timeline
HR Generalist
City of Balch Springs
06.2025 - Current
Relationship Banker
Wells Fargo Bank
12.2012 - 06.2025
Assistant Bank Manager
First Convenience Bank
01.2010 - 12.2012
Personal Banker
First Convenience Bank
11.2008 - 01.2010
Bachelor of Business Administration (BBA) - Finance
University of North Texas at Dallas
Master of business Administration (MBA) - Human Resources Management
University of North Texas