Kanetra Goodson
Red Oak,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Account Coordinator
McKesson
, TX
06.2023 - 03.2024
- Created a positive work environment by addressing conflicts promptly and fairly.
- Conducted financial analysis and created detailed reports for the accounting team.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Communicated regularly with senior management regarding department needs.
- Maintained accurate records of customer payments and account balances.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Collaborated with other departments to improve interdepartmental communication and efficiency.
Customer Service Representative
Walmart
Lancaster, TX
07.2017 - 04.2023
- Provided product information to assist customers in purchasing decisions.
- Resolved customer complaints, ensuring a positive experience.
- Escalated complex issues to appropriate departments for resolution.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Attended regular team meetings to discuss best practices.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bachelor of Science - General Studies
Texas Woman's University
Denton, TX12-2021
Skills
- Account supervision
- Microsoft Office
- Interpersonal Communication
- Documentation and Recordkeeping
- CRM Software
- Customer Service
- Performance Management
- Data Entry
- Effective Communication
- Active Listening
Accomplishments
Employee of the Month
Timeline
Account Coordinator
McKesson
06.2023 - 03.2024
Customer Service Representative
Walmart
07.2017 - 04.2023
Bachelor of Science - General Studies
Texas Woman's University
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