Kanetria Banner
Buford,GA
Summary
Dynamic and results-oriented Customer Service Representative with over 20 years of experience in retail and customer service. Expertise in maintaining professionalism, patience, and efficiency to enhance customer satisfaction and loyalty. Proven ability to thrive in high-call volume environments, leveraging superior communication, interpersonal, and computer skills to deliver exceptional customer care and exceed sales goals. Skilled problem-solver with a strong track record in building long-term customer relationships, trained in retention strategies, and capable of performing under pressure. Open to relocation and authorized to work in the US for any employer, committed to providing high-quality support that fosters positive experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Kelly Services
02.2020 - 10.2025
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Managed high-volume calls while maintaining professionalism and efficiency.
- Collaborated with team members to improve service processes and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
college advisor
snag a job
07.2014 - 01.2020
- Outbound calls to callers interested in continuing education. Help locate schools and submit callers info.
- Advised students on career paths, aligning academic goals with market demands.
- Provided support during course selection periods by guiding students through program requirements and aligning their choices with future goals.
sales rep
Menards
02.2014 - 07.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Achieved sales targets through effective customer engagement and product knowledge.
- Developed strong relationships with customers to enhance satisfaction and repeat business.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
customer service rep
Verizon and Centurylink
08.2010 - 09.2013
- Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries.
- Maintained up-to-date records at all times.
- Properly directed inbound calls in phone queues to improve call flow.
- Educated customers about new products and services.
- Worked in retention to keep existing customer from leaving company.
- Assisted customers with opening new accounts and adding services.
- Scored in top 10% of employees in successful resolution of issues.
- Helped drive sales goals and achieve monthly quotas.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-up actions.
retail sales rep
Vonmaur
01.2010 - 08.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Assisted customers in product selection, enhancing overall shopping experience.
retail sales rep
Macys
07.2006 - 12.2009
- Learned, referenced and applied product knowledge information.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized racks and shelves to maintain the visual appeal of the store.
- Trained and served as a peer coach for new sales associates.
- Maintained knowledge of merchandise features, ensuring accurate customer guidance.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
Education
High School Diploma -
Neville High School
Monroe, LA05-2001
Skills
- Exceptional communication skills
- Quick learner
- Strategic sales knowledge
- Multi-line phone talent
- POS systems expert
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Additional Information
- Skills
- Exceptional communication skills
- Quick learner
- Strategic sales knowledge
- Multi-line phone talent
- POS systems expert
Timeline
Customer Service Representative
Kelly Services
02.2020 - 10.2025
college advisor
snag a job
07.2014 - 01.2020
sales rep
Menards
02.2014 - 07.2014
customer service rep
Verizon and Centurylink
08.2010 - 09.2013
retail sales rep
Vonmaur
01.2010 - 08.2010
retail sales rep
Macys
07.2006 - 12.2009
High School Diploma -
Neville High School