Clara Lauer
Santa Barbara,CA
Summary
Experienced medical receptionist with over a decade of exceptional front-office support in healthcare settings. Proven ability to manage patient scheduling, maintain medical records and facilitate smooth clinic operations while ensuring high patient satisfaction. Adept at multitasking in fast-paced environments and skilled in streamlining administrative processes to improve office efficiency. Recognized for reducing patient wait times by 20% and increasing appointment accuracy by 15%.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Receptionist
UCLA Health
07.2020 - Current
- Manage patient appointments and scheduling for a clinic, averaging over 300 patients weekly, reducing scheduling conflicts by 15%.
- Implemented a new digital record-keeping system, decreasing paperwork processing time by 25%.
- Train and supervise a team of three receptionists, improving clinic efficiency by 10%.
Medical Receptionist
Santa Barbara Cottage Hospital
06.2015 - 06.2020
- Processed insurance verification and patient intake for a high-volume office, improving data entry accuracy by 20%.
- Reduced patient wait times by 20% through effective scheduling and streamlined check-in processes, enhancing overall patient satisfaction.
- Handled an average of 100 calls daily, coordinated appointments and answered patient inquiries, reducing average wait times by 15%.
Front Desk Medical Receptionist
Pinnacle Treatment Center, Inc.
01.2012 - 05.2015
- Handled front desk operations, including greeting patients and managing multi-line phone systems.
- Assisted with billing and coding, increasing claim processing accuracy by 18%.
- Improved patient flow through enhanced appointment coordination, increasing daily patient intake by 10%.
Education
Associate of Applied Science - Health Information Technology
Santa Barbara City College
Santa Barbara, CASkills
- Patient scheduling
- Medical records management
- Insurance verification and billing
- Multiline phone system management
- Electronic Health Records (EHR)
- HIPAA compliance
- Communication and customer service
- Conflict resolution
Certification
- Certified Medical Administrative Assistant (CMAA) - (Current)
- Certified Electronic Health Records Specialist (CEHRS) - (Current)
- HIPAA Certification - (Current)
Timeline
Lead Medical Receptionist
UCLA Health
07.2020 - Current
Medical Receptionist
Santa Barbara Cottage Hospital
06.2015 - 06.2020
Front Desk Medical Receptionist
Pinnacle Treatment Center, Inc.
01.2012 - 05.2015
Associate of Applied Science - Health Information Technology
Santa Barbara City College
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