Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

KANIALA KAHALA

714 A 19th Ave Honolulu ,HI

Summary

Dynamic hospitality professional with proven leadership at Hard Rock Cafe, excelling in customer service and team performance. Skilled in time management and conflict resolution, I fostered a loyal clientele and consistently achieved sales benchmarks. Recognized for effectively training staff and enhancing guest experiences in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Server/ Bartender

Hard Rock Cafe
03.2024 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Managed team performance to ensure consistent achievement of service and sales benchmarks.
  • Conducted regular meetings with closing team members to review progress and address any issues.

Bartender

Emerald Downs Racetrack
05.2022 - 08.2023
  • Bar manager
  • Established and maintained a steady clientele
  • Managed the bar single-handedly on high volume racing days
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.

Bartender

Hard Rock Cafe
Honolulu, Hawaii
06.2021 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

High School Diploma -

Orting High School
Orting, WA
06-2015

Completion - Fire Science

Pierce County Skill Center
Puyallup, WA
06-2015

Completion - PC Networking & Hardware Repair

Pierce County Skill Center
Puyallup, WA
06-2014

Skills

  • Leadership skills
  • Time management
  • Effective communication
  • Problem solving
  • Customer service
  • Conflict resolution

Affiliations

  • Competitive shooting

Certification

  • Hawaii State Guard Card
  • Hawaii State Hand Gun Safety Class
  • Washington State Hunter Safety Course

Languages

American Sing Language
Limited

Timeline

Lead Server/ Bartender

Hard Rock Cafe
03.2024 - Current

Bartender

Emerald Downs Racetrack
05.2022 - 08.2023

Bartender

Hard Rock Cafe
06.2021 - 05.2022

High School Diploma -

Orting High School

Completion - Fire Science

Pierce County Skill Center

Completion - PC Networking & Hardware Repair

Pierce County Skill Center

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