Kanika Madan
Point Cook,Australia
Summary
Sales and customer engagement professional with over 8 years of experience in high-pressure contact center environments. Achieved recognition as a top performer through four consecutive quarterly sales awards and maintained the highest conversion rates. Skilled in relationship building, consultative conversations, and team leadership, with a proven track record of improving business processes and influencing outcomes. Aiming to transition into recruitment consulting or talent acquisition to utilize coaching experience and passion for career development.
Overview
9
9
years of professional experience
Work History
Sales Consultant
RED ENERGY
Melbourne, Australia
01.2018 - Current
- Consistently achieved the highest sales conversion bracket, demonstrating strong consultative selling and relationship-building skills.
- Recipient of four consecutive Quarterly Sales Awards, recognising sustained high performance and commitment to exceptional customer outcomes.
- Acted as Team Manager, supporting daily operations, assisting colleagues, and helping maintain team performance.
- Coached and mentored team members to improve sales techniques, confidence, customer engagement, and overall performance.
- Conducted detailed needs-based conversations to understand customer circumstances and recommend appropriate solutions.
- Built rapport quickly with customers from diverse backgrounds through effective questioning and active listening.
- Assisted with user testing of new business platforms, providing feedback to improve system functionality and user experience.
- Developed and documented sales process flowcharts to support process improvements and knowledge sharing.
- Maintained accurate CRM records while ensuring compliance with company policies and quality standards.
- Worked collaboratively across teams to support continuous improvement initiatives.
Customer Experience Expert
VFS TASHEEL INTERNATIONAL PTY LTD
Melbourne, Australia
06.2018 - 09.2018
- Verified and processed visa applications, conducting thorough document checks and biometric capture to maintain compliance.
- Delivered professional and efficient service to clients and internal stakeholders.
- Oversaw daily operations at Saudi Arabia Visa Application Centre, ensuring smooth processing of visa applications.
- Drafted client communications and coordinated administrative tasks, including management of access cards, supplies, and mail to enhance operational efficiency.
Education
Master of Engineering Management - Telecommunication, Management Aspects
La Trobe University
Melbourne, Australia01-2016
Bachelor of Technology (Honors) - Electronics and communications
Maharshi Dayanand University
India01-2014
Skills
- Sales engagement
- CRM proficiency
- Sales training
- Performance analytics
- Data reporting
- Relationship management
- Stakeholder engagement
- Team leadership
- Team collaboration
- Customer service excellence
- Conflict resolution
- Time management
- Adaptability to technology systems
- Microsoft Office Suite
- Analytical thinking
- Written communication
- Teamwork and initiative
Accomplishments
- Four consecutive Quarterly Sales Award winners.
- Selected to act in a Team Manager capacity.
- Trusted to coach and mentor new and existing team members.
- Contributed to process improvement through system testing and workflow documentation.
Timeline
Customer Experience Expert
VFS TASHEEL INTERNATIONAL PTY LTD
06.2018 - 09.2018
Sales Consultant
RED ENERGY
01.2018 - Current
Master of Engineering Management - Telecommunication, Management Aspects
La Trobe University
Bachelor of Technology (Honors) - Electronics and communications
Maharshi Dayanand University