Kanisha Hayes

• Handled escalated issues with professionalism, contributing to positive customer experiences.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Improved resolution time with effective problem-solving for customer complaints.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

• Developed and maintained strong customer relationships through effective communication and problem-solving strategies.
• Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
• Collaborated with cross-functional teams to enhance service delivery processes and improve customer experiences.
• Analyzed customer feedback to identify trends and recommend actionable improvements for service enhancements.

Take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that customers better understand their coverage and options. Through skills and knowledge offer the solutions needed to help simplify customers health care experience.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved accounting, service and delivery concerns.
• Resolved customer inquiries via phone and chat, ensuring timely and accurate information delivery.
• Documented customer interactions in CRM system for future reference and follow-up actions.